Managing Director - Kunye Global Enterprises
(2024-01)
- Oversee overall business operations, strategy, and financial performance.
- Manage client relationships, supplier negotiations, and service delivery.
- Identify growth opportunities and implement business development initiatives.
- Supervise administrative, operational, and project activities.
Receptionist & Night Audit Reliever - The Winchester Boutique Hotel, Sea Point - Sea Point
(2024-07 - 2026-05)
- Welcomed guests and managed efficient check-ins and check-outs.
- Operated Opera Express reservation and property management systems.
- Processed payments, billing adjustments, and account reconciliations.
- Managed reservations and responded to guest enquiries professionally.
- Assisted with restaurant bookings and tour arrangements.
- Prepared daily operational and financial reports.
- Maintained supplier relationships and monitored operating costs.
- Resolved guest concerns promptly to ensure high satisfaction levels.
Front Desk Supervisor - The Commodore Hotel
(2013-01 - 2015-01)
- Supervised front office operations and reception staff.
- Managed staff scheduling, training, and performance evaluations.
- Coordinated VIP guest arrivals and personalized service requests.
- Resolved escalated guest complaints efficiently and professionally.
- Oversaw room allocations, reporting, and shift handovers.
- Managed billing, invoicing, cash balancing, and financial controls.
- Collaborated with housekeeping and maintenance departments.
- Promoted room upgrades and packages to drive revenue growth.
Receptionist - The Portswood Hotel
(2011-03 - 2013-01)
- Delivered professional front desk and guest service support.
- Managed reservations, billing, and payment processing.
- Handled switchboard operations and guest communications.
- Maintained filing systems and operational documentation.
- Coordinated restaurant bookings and tourism-related activities.
- Ordered stationery and managed office supplies.
- Assisted with staff administration and roster coordination.
- Prepared month-end revenue and financial reports.
Part-Time Facilitator - Bytes People Solutions
(2012-01 - 2016-12)
- Facilitated Microsoft Office training programmes (beginner to advanced).
- Delivered Excel Essentials Level 1 and Level 2 training.
- Provided practical computer skills training to diverse learner groups.
Part-Time Facilitator / Student Advisor (Contract) - CTD Skills Training Centre
(2010-03 - 2012-12)
- Facilitated Life Skills, Literacy, Basic Computing, and Time Management training.
- Conducted interview preparation and job-readiness workshops.
- Provided career guidance and academic support to learners.
- Performed general administrative duties including filing and correspondence.
Training Administrator / Facilitator - Institute of Business Management and Information Technology
(2008-02 - 2010-04)
- Supported planning and delivery of training programmes.
- Maintained training records and attendance registers.
- Coordinated venues, equipment, and learning materials.
- Liaised with trainers, suppliers, and participants.
- Managed student records and reporting requirements.
- Ensured compliance with organizational policies and procedures.
Administrator (Contract) - Khulanathi Operators Training Centre
(2007-01 - 2008-01)
- Managed telephone enquiries and front desk reception.
- Prepared reports, spreadsheets, presentations, and correspondence.
- Maintained filing systems and administrative records.
