Duduzile Ruth

Client Coordinator and Sales Support Professional

Talent

JohannesburgMember since 21 May 2026

Professional call handling and communicationCustomer service and client relationsSales administration and lead generationDiary management and schedulingComputer literate (Microsoft Office)Analytical problem-solvingData entry and CRM managementEmpathy and conflict resolution

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Professional call handling and communicationCustomer service and client relationsSales administration and lead generationDiary management and schedulingComputer literate (Microsoft Office)

About

I am an experienced Client Coordinator and Sales Support professional with a solid background in office administration, customer service, and sales. I have a proven record of improving sales performance by engaging with clients, generating leads, and supporting sales teams. I am skilled at managing client relationships, completing tasks on time, and helping sales teams reach their goals.

My strengths include providing excellent customer service and ensuring smooth communication between clients and the sales team.

Experience

Administrator/PA - Success Brokers (PTY) Ltd

(2025-02 - 2025-07)

Responsible for acquiring and loading of the FICA documents

Capture New business, amendment, Cancellations and refund
Provide telephonic and Email support to all clients
Dealing with general insurance and policy specific requirements
Managing the diary of the financial planners
Setting up appointments for a financial advisor to meet with clients and do reviews on their policies
Liaise with existing clients via phone call and emails requesting their FICA and FAIS Documents for compliance purposes
Uploading received compliance documents to the CRM System i.e. at Work
Processing Claims
Follow up with the underwriters and handle Claims
Generating Beeswax Reports by screening clients and uploading the Report to the CRM System
Managing policy documentations
Ensuring accurate and efficient customer service
Providing administrative support to the insurance team and planners
Manage all the aspects of personal Portfolio

Client Liaisons/Admin Assistant - Lebone Litho Printers

(2023-03 - 2024-10)

I provided support and assisted the sales team in managing client relationships and ensured efficient task completion.

Opened and managed checklists for client liaisons and sales reps for production jobs
Sourced and generated new leads for cold calls on behalf of sales reps
Handled sales inquiries and orders through phone and email
Performed general office administration, including filing and organizing
Coordinate with internal teams to ensure timely delivery of orders
Assisted sales teams with booking jobs and scheduling appointments

Personal Finance Advice - Old Mutual

(2017-06 - 2022-09)

I was responsible for scheduling meetings with clients
Scheduled appointments for Financial Advisors
Prospecting new clients - Outbound calls
General Office Administration
Assisted with checking clients' information on the customer relations management system - CRM System
Processed and executed financial advisor and client instructions
Filed documents in the system
Handled customer queries and reviews - Customer service

Telemarketer - Business Outrage at the ANC

(2009-05 - 2010-11)

My duties are selling the progressive business forum Membership to business owners and Chief Executive Officers