Duduzile Xaba

Customer-focused professional with extensive experience in debt collection, finance administration, and retail operations. Skilled in managing complex financial transactions, resolving customer queries, and delivering service with empathy and efficiency. Proven ability to negotiate payment arrangements, ensure regulatory compliance, and handle sensitive documentation.

Experienced in Excalibur 3, Excalibur 4, and D365 software systems. Known for clear communication, attention to detail, and strong commitment to ethical practices.

Registration Finance Administrator at Emeris (2026-02 – 2026-04)

• Assist with processing application fees, tuition fees, and other ad-hoc payments
• Prepare and manage manual invoices for enrolled students ensuring proper approval
• Resolve payment discrepancies by investigating bank statements and contacting fee payers
• Provide frontline finance support addressing student queries and concerns
• Follow up on outstanding bursary documentation and student payments as required
• Support debt collection efforts by contacting students via telephone and email regarding outstanding balances

Debt Collector at Smit Jones and Pratt Attorneys (2025-06 – 2026-01)

• Contact debtors to request payment of outstanding debts via telephone and email
• Negotiate payment plans and settlements with debtors to resolve outstanding balances
• Record and maintain accurate records of all communications with debtors
• Follow up with debtors on payment arrangements and ensure timely payments
• Send settlement letters, statements, and paid-up letters to debtors as required
• Maintain confidentiality and professionalism in all interactions with debtors

Debtor's Administrator at NORTON LAMBRAIONOS ATTORNEYS (2024-10 – 2025-05)

• Contact debtors with overdue accounts via email and WhatsApp to negotiate payment plans
• Maintain accurate records of debtor information including payment history and contact details
• Investigate and resolve customer disputes related to outstanding accounts
• Encrypt and send settlement letters, statements, and paid-up letters to debtors
• Prepare compliance statements and submit them to clients as required
• Compile and submit journalized reports weekly to clients for review

Debt Collector at NORTON LAMBRAIONOS ATTORNEYS (2017-10 – 2024-09)

• Contact debtors to request payment of overdue bills and outstanding debts
• Negotiate payment plans and settlements with debtors to resolve accounts
• Record and maintain accurate records of all communications with debtors
• Follow up with debtors on payment arrangements to ensure compliance
• Investigate and resolve discrepancies or disputes related to outstanding debts
• Comply with all legal and regulatory requirements related to debt collection

Till Operator at WOOLWORTHS (2015-11 – 2017-10)

• Manage customer transactions using cash registers and point-of-sale systems
• Scan goods and ensure accurate pricing for all merchandise
• Process customer payments whether in cash or credit card format
• Resolve customer complaints and provide relevant product information
• Issue receipts, process refunds, and provide correct change to customers
• Maintain till area cleanliness and organization throughout shifts

N1 in Electrical Engineering – South West College (2014 – 2014)

Grade 12 – THS LANGLAAGTE (2012 – 2012)