Duerell Gibbs

I strongly believe that I am suitable candidate, as I am diligent, affable and fully committed to filling my obligations. I have high principles of scrupulousness, I am very assertive and up for any challenge. I look forward to being part of a dynamic team, where I can showcase my ability to work as a team player and work well on my own as well. My objective is to join an organisation where I can offer efficiency and hard work and in turn, grow to reach my full potential.

Learnership - MTN

(2007-04 - 2008-03)

• Inbound call centre
• Retentions

Consultant - JDG Financial Services

(2008-12 - 2012-02)

• Collections
• Client Services
• Inbound and Outbound call centre
• Pre-trace
• Debit review working with 17.1 documents
• Fraud checks
• Personal loans disbursement
• Test agent

Case Manager - Europ Assistance

(2014-03 - 2014-08)

• Registering a claims
• Dispatching of Service providers
• Invoicing of Service providers
• Following up on the claim
• If need be, deal with a complaint with the service that was not delivered to company standards
• Closing of claims

Order Clerk - Smollan

(2017-05 - 2017-10)

• Capturing orders over the phone, emails and faxes
• Checking order making sure that it has a store name, account numbers, quantities, amounts and if it Is our products
• Distributing the orders to the Capturers
• Customer Service

Customer Service Advisor - DHL Express

(2020-07 - 2020-10)

• Dealing with all shipments
• Dealing with all Queries
• Dealing with Local and International shipments
• Customs queries
• Dealing with Imports and Exports
• Tracking shipments
• Redirecting Shipments
• Dealing with normal, heavyweight and hazmat shipments

Customer Service and Social Media Consultant - E Media Investment

(2023-06 - 2023-12)

• Dealing with queries and complaints on all social media platforms
• Managing complaints box
• Dealing with I rate clients
• Assisting manager with client complaints and queries

Matric - Silver Oaks Senior Secondary School