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Find professionals and candidates javaDumisane Phakathi

Dumisane Phakathi

Dumisane Phakathi

IT helpdesk support technician

Talent

Pretoria, City of Tshwane Metropolitan MunicipalityMember since 18 April 2023

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About

Good day

I trust this email finds you well.

QUALIFICATION

*Completed 3 years Diploma in information technology

*Azure administrator, Microsoft 365 & Azure Fundamental

*Helpdesk Support Engineer

*IT Support

My SKILLS

-Azure administrator

Microsoft 365 (Ms-900)
Azure fundamentals (Az-900)
Microsoft Application Support
IT Operations Desk
MSCA

-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)

-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)

-Support users remotely or drive on site

Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc) with exposure to IT systems in an environment with 60 or more users.
Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
Basic understanding of network services, eg. email / internet / firewall / Proxy
Microsoft Windows client operating systems (Windows 10 & 11 )
Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet

Explorer/Firefox,Chrome)

Mobile device troubleshooting- iOS and Android.
Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
Knowledge and hands on experience of repairing laptops
Knowledge and hands on experience of repairing tablets
Hands on experience with end user support.
Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting

Experience

Good day

I trust this email finds you well.

QUALIFICATION

*Completed 3 years Diploma in information technology

*Azure administrator, Microsoft 365 & Azure Fundamental

*Helpdesk Support Engineer

*IT Support

My SKILLS

-Azure administrator

Microsoft 365 (Ms-900)
Azure fundamentals (Az-900)
Microsoft Application Support
IT Operations Desk
MSCA

-Desktop support (Install/Reload Windows, troubleshoot, install, and configure Office 365, AV and Printers)

-Server support (Install/Repair/Reload Windows OS, Troubleshoot and maintain OS. DNS,DHCP Active Directory Management)

-Support users remotely or drive on site

Any manufacturer “repair” (hardware related) such as ( Lenovo, HP, Dell, etc) with exposure to IT systems in an environment with 60 or more users.
Basic knowledge of IP networking and protocols, eg. HTTP, FTP, SMTP, DNS, WINS, DHCP.
Basic understanding of network services, eg. email / internet / firewall / Proxy
Microsoft Windows client operating systems (Windows 10 & 11 )
Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet

Explorer/Firefox,Chrome)

Mobile device troubleshooting- iOS and Android.
Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
Knowledge and hands on experience of repairing laptops
Knowledge and hands

Education

QUALIFICATION

*Completed 3 years Diploma in information technology

*Azure administrator, Microsoft 365 & Azure Fundamental

*Helpdesk Support Engineer

*IT Support

My SKILLS

-Azure administrator

Microsoft 365 (Ms-900)
Azure fundamentals (Az-900)
Microsoft Application Support
IT Operations Desk
MSCA

Reviews

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