Dumisani Ndlozi

Results-driven Monitoring & Evaluation professional with over 8 years of progressive experience in the Health NGO sector, supporting KwaZulu-Natal Department of Health programmes. Demonstrated expertise in data quality improvement, health information systems, supportive supervision, and capacity building across community and facility levels. Adept at translating complex data into actionable insights that strengthen healthcare delivery and reporting compliance.

Complemented by a solid foundation in ICT support and systems management within both government and private sectors.

Monitoring & Evaluation Officer - MatCH Health NGO - KwaZulu-Natal, South Africa

(2024-05)

Supporting KwaZulu-Natal Department of Health

• Coordinate collation of community and facility data up to sub-district level, ensuring timely, accurate, and complete data capture aligned with DOH reporting standards.
• Strengthen Quality Improvement (QI) processes to enhance data collection, validation, and reporting accuracy across supported sites.
• Conduct regular site visits, data audits, and supportive supervision in close collaboration with District Management teams.
• Identify data quality gaps; work with site staff to resolve errors and implement corrective action plans.
• Provide hands-on mentorship and training to data capturers and facility staff on registers, data tools, and reporting systems.
• Champion site-level ownership of data quality and support a culture of continuous improvement.

Data Quality & Use Officer - BroadReach Healthcare - KwaZulu-Natal, South Africa

(2016-03 - 2024-01)

Supporting KwaZulu-Natal Department of Health

• Led data quality improvement initiatives across a portfolio of supported health facilities, achieving sustained compliance with DOH reporting requirements.
• Designed and supported implementation of site-level Quality Improvement plans, driving measurable improvements in data accuracy.
• Conducted data verification, validation, and reporting reviews; identified systemic gaps and provided targeted solutions.
• Delivered ongoing mentorship and capacity building to facility staff responsible for patient data capture and collation.
• Collaborated with district teams during audits, assessments, and routine monitoring visits, ensuring programme integrity.
• Ensured optimal organisation and utilisation of site resources to support accurate data management practices.

ICT Mentor — Desktop Support - Zwelis Group (Pty) Ltd - KwaZulu-Natal, South Africa

(2015-10 - 2016-02)

KwaZulu-Natal Department of Health

• Delivered ICT desktop support services to the KwaZulu-Natal Department of Health across multiple sites.
• Trained and mentored trainee technicians, supporting skills development, career progression, and professional standards.
• Resolved complex technical calls and compiled progress reports for management review.

Senior Field Service Engineer - Madamu Management (Pty) Ltd

(2014 - 2015)

• Provided ICT services to Health, Education, and Agriculture Departments, delivering third-level technical support.
• Supervised and guided field support teams to ensure optimal system performance and client satisfaction.
• Installed, configured, and maintained computer and communication systems across client environments.

Senior Customer Service Representative / Field Support Engineer - Bytes Managed Solutions - Richards Bay

(2013-07 - 2013-11)

• Delivered desktop and field support to financial sector clients nationwide, diagnosing and resolving hardware and software issues efficiently.

Field Support Engineer - Gijima Technology People - Richards Bay

(2004 - 2013)

• Provided comprehensive end-user ICT support to government and private sector clients across diverse environments.
• Installed, maintained, and repaired computer systems and peripherals, ensuring minimal downtime.

Information Systems Support Technician - Mondi Kraft - Richards Bay

(2003 - 2004)

• Supported users with software and hardware issues; installed operating systems and applications.
• Repaired, upgraded, and tested computer equipment and printers to maintain optimal performance.

Emerging Talent Programme Certificate (2010 - 2010)

Network Support Technician - MegaMaster Educational Computing (2002 - 2002)

Management Development Programme - Graduate School of Business, University of Durban-Westville (1999 - 1999)

Matric Certificate - Xolani High School (1986 - 1986)