Eddie

Detail oriented, fast learning and tech-savvy IT technician with strong foundational understanding and education in technical support, customer engagement, service delivery and end-user satisfaction. Proven ability to communicate effectively with a diverse clientele, ensuring clarity in support assistance and issue resolution. Experienced in maintaining positive client relationships through patient listening, regular follow-ups and educating users on their specific issues.

Possesses a strong understanding on the importance of team work, and willing to teach and learn from peers in order to achieve optimal results.

Promoter at Niche Sampling

Dealing one-on-one with customers in person, who sampled goods for sale by offered multiple corporations

Troubleshooting Field Technician

Going into the homes of customers, friends and associates, to assist with hardware, software and network related issues.

• Learned most computer issues can be resolved by making small adjustments such as reseating loose components
• Installing missing drivers
• Updating security measures

Desktop Service Clerk

Worked at home, doing various computer related jobs all for a small fee

• Typing
• Printing
• Repairs
• Setting up systems

Desktop and Network Building

Creating and configuring personal systems from the ground up, learned through education, online tutorials and years of hands-on experience with computers

Carpet Cleaning at Moropa Carpet Cleaners

Learned all about the power of teamwork by working alongside multiple colleagues

Diploma in Information Communications Technologies – Boston City Campus (2025)

Diploma in Computer Fundamentals – Boston City Campus

National Senior Certificate (2022)