Edith Keletso Mahlangu

I am a hard-working individual with the ability to apply exceptional communication skills to increase the operation efficiency within the department by effectively engaging with customers during all interactions. I am a very dedicated, well groomed, flexible, outgoing and easy to work with individual. With a passion to learn and grow with the opportunities given.

I am a disciplined, energetic, confident, pro-active person who works well with people from different ethnic groups and backgrounds. I am a self-motivated, innovative, enthusiastic and can absorb new ideas and always up for new challenges given to me. I am an innovative, well organized individual.

An excellent team player with an ability to work proactively in a complex and busy office environment. I am looking for a career opportunity that will allow me to develop skills and grow as an individual.

: SELLING TRACKING DEVICES FOR NETSTAR, MIX’TELEMATICS AND TRACKERSA

• INFORM/ SELL PRODUCT
• HAVE PRODUCT KNOWLEDGE
• OPTIMISED CUSTOMER SERVICES
• CALL TO INFORM CLIENTS ABOUT THE FEATURES OF THE DEVICES AND OPTIONS THAT THEY CAN CHOOSE FROM.
• COMPLY WITH THE COMPANY’S RULES WHILE SELLING.
• REACH TARGET DAILY ANAD PERFORM TO MAXIMUM ABILITY.

• GOOD COMMUNICATION SKILLS
• EFFECTIVE ORGANISING SKILLS IN TERMS OF CREATING CALLBACKS
• PLANNING AND PRIORITISING SKILLS FOR CAPTURING CORRECT CLIENT INFORMATION
• DECISION MAKING SKILLS WHWEN IT COMES TO UP SELLING THE PRODUCTS.
• PERFORM ANY FUNCTIONS NECESSARY, WITHIN SCOPE OF AUTHORITY AND EXPERTISE, TO PROVIDE THE HIGHEST LEVEL OF SERVICES AND RESPONSIVENESS TO CUSTOMERS.
• ENSURE COMPLIANCES.
• TAKE ACCOUNTABILITY FOR OWN BEHAVIOUR.
• MAKE AN EFFORT TO IDENTIFY AND SATISFY CUSTOMERS’ FINANCIAL NEEDS.
• TAKE ACCOUNTABILITY FOR APPLICATION QUALITY.
• ACHIEVEMENTS OF SALES TARGET SELL.

• FOLLOW-UP ON SALES PROSPECTS.
• RETENTION OF EXISTING CLIENTS.
• CUSTOMER COMPLAINT HANDLING AND TRANSFERRING TO RELEVANT DEPARTMENTS.

Under a learnership programme from Yes Youth