Edward Maponya

Used CRM software to document customer interactions, ensuring accurate records for future reference. Resolved customer complaints efficiently while maintaining a calm and professional demeanour. Provided product and service information to customers, enhancing their understanding and satisfaction.

Customer service person at Mr Top (2024-01 – 2026-02)

• Used CRM software to document customer interactions, ensuring accurate records for future reference.
• Resolved customer complaints efficiently while maintaining a calm and professional demeanour.
• Provided product and service information to customers, enhancing their understanding and satisfaction.
• Maintained up-to-date knowledge of company offerings to better assist customers during calls.
• Assisted customers in navigating company websites to facilitate orders and resolve queries promptly.

Callceter Inbound and Outbound at Mrs Mooki (2023-02 – 2023-11)

• Conducted outbound telemarketing campaigns to promote new products and services to potential customers in Johannesburg.
• Managed call routing and scheduling to optimise inbound call handling efficiency during peak hours.
• Utilised active listening skills to identify customer needs and provide tailored solutions during both inbound and outbound calls.

grade 10