Edward Maponya
Customer service person
Talent
SowetoMember since August 30, 2026
Effective communicationCustomer service skillsActive listeningAttention to detailTeamworkTime managementPersonal disciplineStructured work productivityBasic computer skillsProduct knowledgeComplaint resolutionTelemarketingCall routingWebsite navigation assistanceTruck Driving
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Effective communicationCustomer service skillsActive listeningAttention to detailTeamwork
About
Used CRM software to document customer interactions, ensuring accurate records for future reference. Resolved customer complaints efficiently while maintaining a calm and professional demeanour. Provided product and service information to customers, enhancing their understanding and satisfaction.
Experience
Customer service person at Mr Top (2024-01 – 2026-02)
- Used CRM software to document customer interactions, ensuring accurate records for future reference.
- Resolved customer complaints efficiently while maintaining a calm and professional demeanour.
- Provided product and service information to customers, enhancing their understanding and satisfaction.
- Maintained up-to-date knowledge of company offerings to better assist customers during calls.
- Assisted customers in navigating company websites to facilitate orders and resolve queries promptly.
Callceter Inbound and Outbound at Mrs Mooki (2023-02 – 2023-11)
- Conducted outbound telemarketing campaigns to promote new products and services to potential customers in Johannesburg.
- Managed call routing and scheduling to optimise inbound call handling efficiency during peak hours.
- Utilised active listening skills to identify customer needs and provide tailored solutions during both inbound and outbound calls.
Education
grade 10
Skills
Customer service person
