Edzisani Ramugndo

I am a lady of 42 years and have 15 years working experience, 10 years in the banking sector and 5 years in the FMCG industry.

I am a hardworking perosn who believes in team-work and perserverance.

Branch Administrator - FNB

(2018-12 - 2020-02)

• Ensured that the branch adhere to specified operating hours
• Ensured that there is sufficient stationery and cash
• Ensured that induction is done for new staff members
• Checked that staff members sign in the attendance register on the correct times on a daily basis
• Signed off reports done by the risk administrator every day
• Ensured that the OHS file is up to date
• Checked the that the generator is working and there is sufficient fuel on a weekly basis
• Checked that the cameras are working and all panic buttons as well as the alarm on a weekly basis
• Logged calls for faulty devices and ensured that they are attended as per SLA
• Prepared action plans from risk reviews findings
• Ensured that the branch meets its minimum requirements as per operations scorecards
• Prepared presentation for the scorecard
• Attended to customers queries and complaints and resolved them
• Ensured that that the branch is compliant as per state regulations
• Held weekly staff meetings where any changes or product training is done

Risk Administrator - FNB

(2014-01 - 2018-11)

• Minimize and mitigating risk
• Ordered cash and stationery of the branch
• Checked reports and ensured that any amendments on the customers profile are as per laid down procedures
• Ensured that the issue of access mechanism was done as per laid down procedures
• Conducted weekly stock take on items held by the bank
• Conducted weekly and monthly cash check on devices (ATM), vault and tellers
• Was responsible of opening and closing the branch
• Ensured that the visitors' register is kept up to date and that the OHS file is kept up to date
• Ensured staff members always sign and out of the attendance register
• Conducted weekly meetings with staff members to communicate any important correspondence
• Conducted monthly fire drill and checked that the cameras and panic buttons are fully functional on a weekly basis
• Logged a call with vendors for devices not functioning ( speed points, computers, cameras , lights and ATMS)
• Ensured that staff members are allocated duties in the system as per their roles
• Ensured that leave dates are updated on the system with supporting documents where necessary
• Ensured that the branch does not exceed its limit of cash held in branch
• Attended to customer complaints and queries

Sales Consultant - FIRST NATIONAL BANK

(2013-12 - 2014-12)

ATM Custodian - FIRST NATIONAL BANK

(2012-11 - 2014-11)

Teller - FIRST NATIONAL BANK

(2010-11 - 2012-11)

Trainee Manager - TRADE CENTRE -POLOKWANE

(2005-01 - 2009-12)

Certificate - Sales and Service Technology NQF 4 - W and R SETA (2006 - 2006)

Certificate - Learnership Programme Level 4 - Metcash Africa (2005 - 2005)

Diploma - Marketing - Graduate School of Marketing - IMM (2004 - 2004)

Certificate - Computer Literacy - Database and Computer and Business Academy (2003 - 2003)

Higher Certificate - Marketing - Institute of Marketing Management-IMM (2002 - 2002)

Certificate - Senior Certificate - Tshivhase Secondary School (1998 - 1998)