Elethu Sonti

My name is Elethu Sonti; a twenty-seven-year-old technical support specialist. I have garnered experience working in the customer support industry across various companies. My ambition has led me to master a wide variety of skills that I will use to advantage not only myself but my employer.

Guard / Cashier - Goodhope Supermarket

(2019-11 - 2020-01)

Worked on a part-time basis. Began as guard and was promoted to cashier.

• Responsible for cashier activities as well as packing the shelves and updating stock prices

Assistant Technician - BG Components

(2021-05 - 2022-12)

Worked on a full-time basis as assistant to the lead technician and founder of the company.

• Repaired power supplies, laptops, monitors, and desktops
• Procurement of equipment and stock
• Delivery of repaired equipment
• Communicated with clients to carry out services requested
• Dealt with and resolved client related queries
• Handled and fulfilled purchase orders
• Developed and maintained good client relationships

Technical Support Agent - Home Grown Connections (Webafrica & Mweb)

(2023-05 - 2026-05)

Working on a full-time basis as a technical support agent.

• Assisting multiple clients using live-chat and outbound call CRM systems such as Connex, 3CX and internal systems
• Troubleshooting multiple issues across categories such as: VOIP, email, fibre, VLAN, LTE and ADSL
• Assisting clients with billing related queries
• Escalating tickets via Sales Force and Jira ticketing systems
• Following up on out of SLA tickets logged to fibre network operators
• Hosting and heading meetings on Teams regarding resolution of client queries, assisting fellow agents with any issues faced handling client queries
• Training and helping new agents through the process of shadowing

Bachelors Pass - High School - Abbotts College Northcliff (2017)

Bachelor of Architecture - Architecture - University of Johannesburg (2019 - 2019)

Diploma in Animation - Animation - University of Johannesburg (2020 - 2020)