Elizabeth Ndakai

Motivated Sociology and Labour Relations graduate from North-West University, expected completion 2027. Solid foundation in employee relations, conflict resolution, organizational behavior, and South African labour law principles. 1+ year retail experience in cash handling, customer service, and inventory management. Strong communication, analytical, and problem-solving skills.

Seeking an entry-level Human Resources or Labour Relations role to apply academic knowledge and contribute to fair workplace practices.

Cashier & Packer - Mr Price - Maponya Mall, Johannesburg

(2020-12 - 2021-12)

• Processed 150+ daily cash, card, and credit transactions with 99% accuracy
• Resolved customer complaints and de-escalated conflicts, maintaining 95% customer satisfaction
• Managed stock replenishment, pricing, and merchandising for a high-traffic store
• Applied company policies and procedures to ensure compliance and reduce shrinkage
• Collaborated with 10+ team members to maintain smooth store operations during peak periods
• Demonstrated conflict resolution and communication skills in customer-facing role

Bachelor of Arts - Sociology and Labour Relations Management - North-West University (2027)

TEFL Certificate (2025)