Admin Assistant / HR at JP Schoeman Farms (2018-03 – Present)
- Oversee the accurate execution and processing of weekly wages and monthly salaries
- Manage the allocation and division of departmental costs while assisting with budget planning and variance tracking
- Direct the preparation and timely submission of Employment Equity (EE) reports, Unemployment Insurance Fund (UIF) declarations, and Injury on Duty (IOD) claims in accordance with South African labour legislation
- Coordinate end-to-end recruitment processes and schedule mandatory workforce training, including Health & Safety, Fire Fighting, and First Aid compliance
- Facilitate and manage corporate insurance claims, ensuring all documentation is accurately processed and resolved
- Manage executive-level communication and official correspondence, acting as a key point of contact for internal and external stakeholders
- Oversee disciplinary procedures, grievance handling, and conflict management to foster a productive and harmonious work environment
- Maintain and process comprehensive employee records, onboarding documentation, and general personnel administration
Assistant Manager at Clicks (2017-02 – 2018-02)
- Oversee daily opening and closing procedures, ensuring strict adherence to operational protocols, cash handling security, and facility management
- Manage end-to-end stock optimization, including stock movement, shrinkage reduction, risk management, and the execution of comprehensive stocktakes
- Lead daily administrative functions, including cash-ups, secure banking processes, financial reconciliations, and meticulous record-keeping
- Drive a customer-centric culture by resolving complex complaints, maximizing customer satisfaction, and ensuring high service standards on the shop floor
- Analyze sales budgets and historical financial data (LY figures) to implement strategies that actively drive and exceed store turnover targets
- Analyze profit and loss (P&L) statements, monitor expenditures, and implement strict cost-control measures to maximize profitability
- Partner in the recruitment of high-calibre personnel, and lead ongoing training, mentorship, and motivation initiatives to build a high-performing team
- Optimize personnel scheduling and labour allocation to ensure peak operational efficiency while managing labour budgets
- Administer formalized progressive discipline and employee relations procedures utilizing corporate SAP HR modules
- Ensure total alignment and compliance with all corporate policies, standard operating procedures (SOPs), and statutory retail regulations
Branch Manager at Musica (2014-12 – 2017-01)
- Hold ultimate accountability for daily opening and closing protocols, operational compliance, cash security, and overall facility management
- Oversee comprehensive stock control strategies, mitigating shrinkage and risk while managing stock movement and high accuracy stocktakes
- Supervise all back-office administrative functions, including secure banking processes, daily cash-ups, financial reconciliations, and meticulous data filing
- Champion a customer-first culture, driving customer satisfaction metrics and efficiently resolving escalated customer service issues
- Facilitate and manage corporate insurance claims, ensuring all documentation is accurately processed and resolved
- Manage executive-level communication and official correspondence, acting as a key point of contact for internal and external stakeholders
- Oversee disciplinary procedures, grievance handling, and conflict management to foster a productive and harmonious work environment
- Maintain and process comprehensive employee records, onboarding documentation, and general personnel administration
Branch Manager at OK Furniture (2014-07 – 2014-09)
Please see Training Manager position below.
Training Manager at OK Furniture (2013-11 – 2014-06)
- Facilitate comprehensive training programs focusing on end-to-end Sales Procedures, customer engagement, and high-ticket furniture sales strategies
- Direct training modules on optimized Stock Movement protocols, supply chain tracking, and high-accuracy Stocktaking methodologies
- Guide team members on Income Statement (P&L) analysis, cost control, and performance metrics designed to aggressively drive store Turnover
- Provide structured onboarding and ongoing instruction on corporate systems, including HP Office application systems and back-office administration
- Ensure absolute compliance across the branch by training staff on the Occupational Health and Safety (OHS) Act and workplace safety standards
- Educate the management team on progressive labor strategies, corporate HR Procedures, and execution of formalized Disciplinary Actions
- Mentor upcoming team leaders in General Management principles, operational workflows, and strategic workforce scheduling
Manager at Tekkie Town (2009-01 – 2010-01)
- Hold ultimate accountability for daily opening, closing, and security protocols, including conducting random stock checks, managing incident reporting, and ensuring rigorous loss prevention
- Manage inventory levels by forecasting and compiling weekly replenishment orders, coordinating directly with the Area Manager and suppliers to optimize stock depth
- Oversee strategic stocktakes, auditing results to identify and implement corrective actions for any inventory variances, shrinkage, or discrepancies
- Ensure the planning, receiving, and processing of stock strictly meets corporate standards, while directing high-impact visual merchandising layouts to maximize floor sales
- Formulate monthly operational rosters and staff schedules to ensure optimal floor coverage during peak trading periods while aligning with labour budgets
- Drive staff productivity and accountability by conducting formal performance appraisals, measuring KPIs, and actively resolving workplace challenges or grievances
- Monitor and control store expenditures (including staff wages, stationary, and stock orders) against the operational budget, while authorizing strategic sales discounts to protect profit margins
- Monitor daily and monthly sales targets, successfully implementing corporate marketing strategies and promotional campaigns to drive "preferred stock" turn rates
- Champion a customer-centric environment that aligns with the core brand essence, effectively handling escalated customer complaints and managing product returns/exchanges in line with company policy
- Oversee all back-office administrative tasks, financial reconciliations, and reporting pipelines to ensure seamless store governance
