Ellen Mkabela

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Careworker - Nokuphila community services (N.P.O)

(2023-08 - 2026-04)

• Provide clients support and advocacy
• Participating at the center and doing facilitation
• Maintain accurate and confidential records of clients and interactions
• Generates reports, cases summaries, progress notes and statically data for organization
• Typing of stats and doing stats verification
• Preparations of daily meal and support with feeding and hydration
• Doing administrative work eg scanning and printing documents

Teacher - Ethandweni daycare and pre school

(2022-01 - 2023-07)

• Develop and implement age appropriate lessons plan and activities
• Maintain regular communication with parents
• Administor first aid and respond appropriately to medical emergency
• Teaching and managing children

Help desk assistance - Buhlemfundo secondary school

(2021-10 - 2021-10)

Pratical work

• Assisting grade 12 with university registration
• Provide basic training and guidance to end-user

Receptionist - Morehill clinic

(2026-04 - 2026-04)

Orientation training

• Greet patients and visitors with a friendly, calm vibe — first impressions matter.
• Help new patients complete registration forms and check details for returning patients.
• Manage the waiting area so it stays orderly and comfortable.
• Book, reschedule, or cancel appointments for doctors and nurses.
• Send reminders via SMS/call to reduce no-shows.
• Juggle walk-ins, emergencies, and scheduled slots without chaos.
• Answer the phone, direct calls to the right staff, and take clear messages.
• Respond to basic patient queries about clinic hours, services, and what to bring.
• Relay urgent messages to doctors/nurses immediately.
• Update patient files on the clinic system — keep details accurate and confidential.
• File referrals, test results, and medical aid forms.
• Follow POPIA rules: patient info stays private, always.
• Process cash, card, or medical aid payments and issue receipts.
• Check medical aid benefits and get authorisations if needed.
• Handle basic queries about accounts and outstanding balances.
• Notify doctors when their next patient is ready.
• Coordinate with nurses about tests, scripts, or follow-ups.
• Keep doctors' rooms stocked with basic forms and stationery.
• Open/close reception, ensure forms are stocked, printer works, etc.
• Manage emails, scan documents, and handle deliveries.
• Report maintenance issues or supply shortages to the admin

Matric - Buhlemfundo secondary school (2016)

Higher certificate - Buhlemfundo secondary school (2016)

End user computing - Ikwezi computer school (2017)