Ellison Swartz

Customer service professional with over a decade of industry experience. Joined a casino operation at launch and played a key role in establishing and running day-to-day operations for a business that continues to thrive. Experienced Customer Service Manager and trainer with a strong background in team development, operational execution, and delivering high-quality customer experiences. Highly driven, dependable, and hardworking.

• Over 10 years of experience in the customer service industry, consistently delivering high-quality customer experiences
• Joined a casino operation at launch and played a key role in establishing and maintaining day-to-day operations
• Managed customer service operations, ensuring efficiency, compliance, and high service standards
• Trained, coached, and mentored staff to improve performance, engagement, and customer satisfaction
• Served as Customer Service Manager, leading teams in fast-paced, high-volume environments
• Developed and implemented service procedures and training materials
• Addressed and resolved complex customer issues with professionalism and discretion
• Known for a strong work ethic, reliability, and a driven, hands-on leadership style

Highest education Matric