Elna Mostert
Manager
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About
elna visser
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6:25 AM (1 hour ago)
to haylz
Good morning.
With over 15 years of comprehensive experience in the automotive industry — including service advising, stock control, warranty management, HR administration, and customer relations — I bring a strong operational background and leadership capability to guide and grow a team effectively.
My current notice period is 1 month.
My journey through reputable brands like Hyundai, Mahindra, Ford, Changan, Geely, Baic and Auto Crew has provided me with in-depth exposure to dealership operations from front-line customer service to backend systems such as Evolve, Autoline, Kerridge (CDK), Pinnacle, and XStore. I've consistently demonstrated my ability to drive service efficiency, manage new and used vehicle stock valued at over R120 million, and maintain high CSI scores through clear client communication and proactive problem-solving.
Some key achievements that highlight my suitability for this role include:
- Successfully managing service departments and acting as liaison between customers, workshop, and OEMs.
- Handling full stock control duties including auditing, invoicing, vehicle ordering, and floorplan reporting.
- Playing a pivotal role in customer satisfaction as a certified Hyundai and Ford Service Advisor.
- Acting as SHEQ rep, overseeing compliance, health and safety, and audit preparedness across departments.
In addition to my automotive credentials, I hold certifications in HR, TEFL, SHEQ, and various OEM training programs, further reinforcing my ability to lead cross-functional teams and maintain compliance with industry standards.
I am a highly driven, organized, and loyal professional who thrives under pressure and adapts quickly to new challenges. I am confident that my knowledge of dealership operations, combined with my dedication to customer service excellence and staff development, make me a strong candidate to lead your department to further success.
I recently applied at IQ academy for my Business management so that I can complete my N7.
I have attached my certificates and also a letter stating I was under the Top 10 service Advisors in south africa.
Also Received award from Woman In motoring out of 90000 woman top 36.
Thank you for considering my application. I welcome the opportunity to discuss how I can contribute to your team and drive continued growth at your team.
Kind regards,
Elna Visser Mostert
Experience
Managed daily aftersales operations across multiple automotive franchises.
Oversaw workshop performance, productivity, profitability and customer satisfaction.
Managed service advisors, workshop staff and administrative functions.
Controlled vehicle stock valued at more than R80 million.
Managed warranty claims, service processes and customer complaints.
Monitored workshop productivity and implemented processes to improve efficiency.
Worked closely with Sales, Parts, Workshop and Finance departments.
Ensured compliance with company policies, manufacturer standards and health and safety requirements.
Used dealership systems including Evolve, Autoline, Kerridge (CDK), Pinnacle and XStore.
Supported dealership management with reporting, administration and operational planning.
Education
Bachelor of Business Administration (BBA)
Currently Studying / 2026
Business Administration
Management
Business Operations
N3 – Business Administration
South Africa
Business Administration
Business Management
Related commercial subjects
Automotive Industry Training & Certifications
Automotive dealership and aftersales training
Service advising and customer relations
Warranty administration
Dealership systems training
SHEQ / Health & Safety compliance training
PROFESSIONAL DEVELOPMENT
Evolve – Dealership Management System
Autoline / Kerridge (CDK) – Dealer Management Systems
Pinnacle – Dealership System
XStore – Automotive Retail/Dealership System
Manufacturer-specific training across multiple automotive brands
