Head of Operations
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I specialise in building the structural stability businesses need to scale without the noise. My focus is identifying the root causes of recurring friction and translating complex, messy challenges into practical, executable solutions - enabling businesses to grow with confidence through clear decision support and operational clarity.
I joined Two Three Bird as one of its first three employees. Over nine years, I have grown alongside the business as it scaled to 100 people across six countries - building the operational infrastructure, systems, teams, and governance frameworks that made that growth possible. That experience has given me an unusually broad view of what it takes to build a business that works at scale, not just what it takes to run one.
I work across business performance, operational infrastructure, risk and compliance, people leadership, and technology innovation. I am most effective navigating the ambiguity of cross-functional initiatives or resolving systemic issues that performance monitoring alone cannot fix - stepping into functional leadership across regions and teams when clarity and structure are needed most.
I build high-functioning teams where ownership and accountability are high and the capability to work autonomously is built in from the start. I naturally see systems where others see noise - connecting what isn't obviously connected and cutting through complexity to what actually matters. That's not something I apply to the work. It's how I approach everything.
Business Performance Leader at Two Three Bird (2024-05 – Present)
Lead cross-functional initiatives to identify operational friction, improve business performance, and deliver measurable outcomes across multiple functions spanning six countries.
Global Operations Leader at Two Three Bird (2021-07 – 2024-05)
Managed multi-region operational teams across the UK, US, and Australia, ensuring alignment with business objectives and delivering improvements in efficiency, quality, and customer satisfaction as the business scaled from a small team to over 60 people.
Technical and Operational Support at Two Three Bird (2019-09 – 2021-07)
Provided operational and technical expertise to optimise workflows, resolve complex operational challenges, and improve productivity across functions.
Team Lead at Two Three Bird (2018-10 – 2019-09)
Customer Service and Claims Consultant at Two Three Bird (2017-02 – 2018-09)
Store Manager at Zululand Cycles (2013-04 – 2016-12)
Sales Representative at Zululand Cycles (2011-07 – 2013-03)
Higher Certificate in Short Term Insurance in Short Term Insurance – Milpark (2020)
Grade 12 – Intec College (2010)
IGCSE (Extended Level) – Cambridge (2007)
