Emeldah Agwu
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About
I am a highly motivated individual who gets satisfaction from a job well done. I pay attention to details and the little glitches go unnoticed which makes me a perfectionist.
Experience
Work Experience
Company Name: Interact RDT
Position: Call Centre Agent
Duties and Responsibilities
● Manage large amounts of inbound and outbound calls in a timely manner.
● Follow communication “scripts” when handling different topics.
● Maintain good customer relations.
● Meet personal targets and work towards meeting team targets.
● Write and submit timely reports on performance, targets, and customer queries.
● Leverage data and insights gathered by the call center to recommend and influence process improvements.
Duration: June 2010 – December 2011
Company Name: Planet Fitness Gym
Position: Front Desk Manager
Duties and Responsibilities
● Scheduling appointments with clients to start new membership or follow up on past memberships.
● Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services.
● Processing membership applications and fees, collecting insurance information, and issuing memberships.
● Updating member records with new contact information and payment details.
● Explaining facility policies and procedures to new members and helping them get acquainted with the facility.
Duration: January 2012 – December 2013
Company Name: Viva gym SA
Position: Service Ambassador and Operations Manager
Duties and Responsibilities
● Control all cash through the reception area and ensure that compliance is maintained.
● Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor.
● Manage operational and administrational requirements.
● Communicating and providing information to staff, members and prospective members.
● Controlling access into the facility.
● Properly manage and maintain gym operational budget and employee schedules.
● Manage the monthly inventory process to be completed accurately and on time.
Duration: January 2014 – December 2015
Company Name: Daddy’s Deals
Position: Advertising and Marketing Management
Duties and Responsibilities
● Deploy successful marketing campaigns and own their implementation from ideation to execution.
● Analyze consumer behaviour and adjust email and advertising campaigns accordingly.
● Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
● Working with staff members, clients, or an ad agency to establish and meet project goals, budgets, and timelines.
● Collecting and analyzing data and presenting it to other parties, including management and clients.
● Providing expert advice on marketing and advertising methods for new or existing products.
● Initiating and directing research efforts.
Duration: January 2016 – April 2016
Education
I am currently studying advertising and Marketing Management part time at Oxbridge Academy where I completed my N4 with my N5 in progress with the hopes to complete my N6 to hold my degree upon completion.
