Emille Roos

I am a positive, hardworking and energetic individual who loves a challenge. I'm extremely target driven and like to push myself to the limit in everything I do, whether it's at work or at home. I am very capable working under pressure. I take a lot of pride in my work and will always set the highest standard in performing any task given to me.

Production Supervisor (Label Printing, Bottle Packaging and Assembly) at Nutec Digital Ink (2012-11 – 2025-09)

Managing a team of 32 production operators with responsibility for setting daily targets and ensuring production deadlines are met.

• Setting out daily targets for all departments
• Ensuring production targets and deadlines are met
• Daily production assessments and reporting to senior management
• Monitoring staff timekeeping and attendance
• Quarterly staff performance assessments
• Providing training on all SOPs
• Implementing new processes when needed
• Disciplinary action when needed
• Quality control
• Process optimization
• System and process auditing ensuing ISO standards are met
• Conducting non-Conformance investigations
• Drafting up NCR's (Non-Conformance Reports) and implementing corrective action
• Health and safety chairman
• Evacuation marshal
• Part of the company equity committee
• SOP committee
• First Aider (Advanced first responder)

FOH manager at Cattle Baron Durbanville (2006-05 – 2011-10)

Managed front-of-house operations in a busy restaurant environment with responsibility for customer service, reservations, and team management.

• Create a warm and personal service environment in a busy restaurant
• Customer service and dealing with complaints
• Managing reservations and table rotation
• Reporting any challenges, daily takings, and general information to the general manager on a daily basis
• Delegate and manage daily duties
• Provide ongoing training on menus and wine lists
• Daily stocktake and ordering of stock
• Daily cash up
• Ensure a safe and clean working environment
• Quarterly performance assessments

Waitron at Cattle Baron Welgemoed (2002 – 2006)

• Provided professional and friendly customer service in a fast-paced restaurant environment
• Took accurate food and beverage orders and communicated them clearly to kitchen staff
• Served meals and drinks efficiently while ensuring customer satisfaction
• Handled cash, card payments, and balanced daily transactions accurately
• Maintained cleanliness and hygiene standards in dining and service areas
• Assisted with table setup, clearing tables, and preparing for service periods
• Resolved customer queries and complaints in a calm and professional manner
• Worked effectively as part of a team to ensure smooth restaurant operations
• Demonstrated strong menu knowledge to recommend meals and specials to guests
• Performed well under pressure during busy service times

Matriek – Swartberg High (2002)

Team Leader and Supervisor Course – Kwelanga Training