Production Supervisor (Label Printing, Bottle Packaging and Assembly) at Nutec Digital Ink (2012-11 – 2025-09)
Managing a team of 32 production operators with responsibility for setting daily targets and ensuring production deadlines are met.
- Setting out daily targets for all departments
- Ensuring production targets and deadlines are met
- Daily production assessments and reporting to senior management
- Monitoring staff timekeeping and attendance
- Quarterly staff performance assessments
- Providing training on all SOPs
- Implementing new processes when needed
- Disciplinary action when needed
- Quality control
- Process optimization
- System and process auditing ensuing ISO standards are met
- Conducting non-Conformance investigations
- Drafting up NCR's (Non-Conformance Reports) and implementing corrective action
- Health and safety chairman
- Evacuation marshal
- Part of the company equity committee
- SOP committee
- First Aider (Advanced first responder)
FOH manager at Cattle Baron Durbanville (2006-05 – 2011-10)
Managed front-of-house operations in a busy restaurant environment with responsibility for customer service, reservations, and team management.
- Create a warm and personal service environment in a busy restaurant
- Customer service and dealing with complaints
- Managing reservations and table rotation
- Reporting any challenges, daily takings, and general information to the general manager on a daily basis
- Delegate and manage daily duties
- Provide ongoing training on menus and wine lists
- Daily stocktake and ordering of stock
- Daily cash up
- Ensure a safe and clean working environment
- Quarterly performance assessments
Waitron at Cattle Baron Welgemoed (2002 – 2006)
- Provided professional and friendly customer service in a fast-paced restaurant environment
- Took accurate food and beverage orders and communicated them clearly to kitchen staff
- Served meals and drinks efficiently while ensuring customer satisfaction
- Handled cash, card payments, and balanced daily transactions accurately
- Maintained cleanliness and hygiene standards in dining and service areas
- Assisted with table setup, clearing tables, and preparing for service periods
- Resolved customer queries and complaints in a calm and professional manner
- Worked effectively as part of a team to ensure smooth restaurant operations
- Demonstrated strong menu knowledge to recommend meals and specials to guests
- Performed well under pressure during busy service times
