Emily Basetsana Ndobe

Strengths: Willing to succeed even if it means putting extreme extra effort, I have ability to communicate well, good problem-solving skills, I am disciplined, assertive as well and I exhibit good control of pressure

Receptionist at Cooperative Governance and Traditional Affairs (2011-11 – 2019-07)

Directorate: Ministry (Minister’s office). Reporting to: Administrative Secretary.

• Receive telephone calls and refer them to the correct person.
• Receive visitors for the office of the Minister.
• Screening telephone calls.
• Recording of all incoming and outgoing submissions coming.
• Receive Submissions, register and route to the Administrative Secretary for signature and scan the signed submissions on the system before routing back to the author.
• Organize meetings and take minutes of the meetings when required.
• Replenishing of Office groceries in preparation for meetings, i.e., Branch Heads and SMS.
• Coordinating travel arrangements for all staff in the Ministry.
• Managing and compiling S&T claims for the Chief of Staff’s signature.
• Dispatch salary payslips to individual staff members and send the report back to HR.
• Facilitation of all leave forms of officials in the Ministry.
• Tracking of the leave register.
• Procuring Office stationery and other goods and services required.
• Drafting of memos and letters.
• Provide admin support to Media Liaison Officer and Special Advisors.

Food Service Aide at Cooperative Governance and Traditional Affairs (2019-08 – 2021-01)

Directorate: Ministry (Deputy Minister’s offices). Reporting to: Head of Office.

• Provide logistical assistance to catering service providers when there are meetings for Deputy-Minister.
• Safety and hygiene standards in the boardrooms.
• Maintain food inventory, ordering food for Deputy Minister.
• Control and manage stork on basis daily.
• Process travel and subsistence claims for staff within the office.
• Provide admin support to the Head of Office and staff within the office.
• Organise meetings and take minutes of the meetings when required.
• Replenishing of Office groceries in preparation for meetings.

Receptionist/Secretary at Department of Economic Development (2021-02 – 2022-11)

Directorate: MEC’s Office. Reporting to: Head of Office.

• Welcome, receive and direct clients to the Office of the MEC
• Take messages and relay them to the intended staff members within the Office of the MEC
• Maintain and control visitor register
• Coordinate the diary of the MEC
• Compile schedules of appointments for the MEC
• Receive incoming calls and redirecting them to the intended recipient
• Channel calls and queries to relevant role players
• Provide prompt telephone response within 3 rings
• Receive and direct calls to relevant people
• Take and relay messages
• Ensure telephone etiquette
• Keep an up-to-date internal telephone directory for all the DED staff members
• Provide customers with area codes, telephone numbers and other information.
• Handle all directory assistance queries
• Always keep reception area in a welcoming condition.

Assistant PA at Department of Economic Development (2021-08 – 2022-11)

Directorate: MEC’s Office. Reporting to: Head of Office.

• Manage administrative activities.
• Draft and send proposed program to the Head of Office and Executive Authority for approval
• Manage the diary for both Head of Office and Executive Authority
• Liaise with internal and external role players with regards to matters relating to the portfolio of the Executive Authority
• Prepare agendas and scheduling of meetings, conferences and other assigned events.
• Liaise with Senior managers in the institutions within the Executive Authority’s portfolio.
• Responds to and resolves administrative inquiries and questions
• Performs other general clerical and secretarial duties as requested which include handling packages and correspondences of the Executive Authority.
• Develop, implement and maintain systems, registers and database to monitor flow of documents to, from and within the office of the Executive Authority.
• Manage logistical support in the office of the Executive Authority

Acting Registry Clerk at Department of Economic Development (2022-04 – 2022-08)

Directorate: MEC’s Office. Reporting to: Head of Office.

• Provide registry counter services.
• Handle incoming and outgoing correspondence.
• Render an effective filing and record management service.
• Operate office machines in relation to the registry function.
• Manage operational systems for submissions.
• Manage the records & registry function, facilities, office & equipment supplies management, logistics preparations for meetings/seminars/workshops/conferences etc.

Assistant PA at Cooperative Governance and Traditional Affairs (2023-03 – 2024-07)

Directorate: Office of the Deputy Minister. Reporting to: Head of Office.

• Manage administrative activities.
• Draft and send proposed program to the Head of Office and Executive Authority for approval
• Manage the diary for both Head of Office and Executive Authority
• Liaise with internal and external role players with regards to matters relating to the portfolio of the Executive Authority
• Prepare agendas and scheduling of meetings, conferences and other assigned events.
• Liaise with Senior managers in the institutions within the Executive Authority’s portfolio.
• Responds to and resolves administrative inquiries and questions
• Performs other general clerical and secretarial duties as requested which include handling packages and correspondences of the Executive Authority.
• Develop, implement and maintain systems, registers and database to monitor flow of documents to, from and within the office of the Executive Authority.
• Manage logistical support in the office of the Executive Authority.

Admin Clerk at Cooperative Governance and Traditional Affairs (2024-08 – 2025-02)

Directorate: Chief Director: Strategic and Executive Support.

• Maintain the efficient filling system and flow of documents in the unit
• Providing administrative, secretarial and clerical support to the Chief Directorate
• Administer the diary of the supervisor
• Provide financial administration support services in the Chief Directorate
• Prepare agendas and scheduling of meetings, conferences and other assigned events.

Introduction to Public Administration – IQ Academy

Grade 12 – Tebogwana High School (2005)