Senior Caregiver at Bambanani Community Home Based Care (2010-01 – 2012-01)
Scheduling and managing patient appointments, answering phone calls, organizing patient records, planning hospital transfers and laboratory tests.
- Scheduling and managing patient appointments
- Answering the phone and taking patient questions
- Filing, updating, and organizing patient records
- Planning and coordinating hospital transfers and laboratory tests and services
- Processing forms for insurance claims
- Inventorying and ordering supplies
- Managing budgets
- Sorting, opening, and answering mail
- Transcribing medical information for doctors
- Billing insurance companies for services
- Coding medical records for billing
Conference Sales & Marketing Assistant at Avianto Hotel
Part-time position handling conference sales and marketing responsibilities including enquiries, quotations, contracts, and event coordination.
- Attending daily to enquiries, quotations, and contracts
- Working accordingly to schedules and function sheets
- Maintaining positive working relationships with PCO agents, tour operators, etc.
- Cold calling
- Meeting monthly sales targets
- Following directions thoroughly
- Maintaining corporate database and daily follow up on previous and future events
- Direct sales and face to face meetings
- Client liaison and guest relations
- Conference coordinating and schedule planning
- Understanding guests needs
- Working with sales team
- Working with minimal supervision
- Performing with attention to detail, speed and accuracy
Senior Front Desk Receptionist & Hotel Reservationist at Avianto Hotel (2013-01 – Present)
Managing front desk operations, guest reservations, billing, quotations, and supervising staff members.
- Assistant to Front Desk Supervisor - Manage 5 staff members
- Handling all guest enquiries and quotations
- Processing invoices and ensuring guest expectations are met
- Confirming bookings with clients through contracts
- Ordering stationery
- Following up on provisional bookings
- Preparing daily sales reports
- Processing leisure bookings and confirmation letters
- Managing conference checklists and function sheets
- Preparing weekly forecasts and charge sheets
- Processing wedding bookings
- Conducting site inspections for corporate, leisure, and wedding events
- Maintaining open lines of communication between staff and guests
- Overseeing guest relations team members including receptionists and concierges
- Assessing employee performance
- Answering phone calls and attending to guests' booking requests
- Checking internal booking system and making reservations
- Obtaining payment information and running credit/debit card payments
- Fulfilling reservation requests by determining available rooms
- Verifying customer information and payment options
- Assigning rooms and responding with confirmation emails or letters
