Online English Tutor at Preply (Present)
- Deliver 1:1 English lessons to adult learners worldwide, including business/professional English and exam preparation.
- Plan and adapt lessons to individual goals and proficiency levels.
- Manage scheduling, lesson materials and learner progress independently in a remote environment.
Facilitator – Desktop Support (Schools) at Keep A Child Alive (2023-08 – 2024-10)
- Provided desktop support across educational environments for students, teachers and administrative staff.
- Troubleshot hardware/software issues, installed equipment, managed user accounts and provided technical training.
- Contacted schools and decision-makers to promote the organisation's programme and recruit participating schools.
- Explained programme benefits and requirements, answered questions, followed up with prospects and guided schools through sign-up.
- Built practical sales, marketing, lead-generation and client relationship experience through direct outreach.
Senior Technician at Tytam Technologies (2018-03 – 2023-05)
Promoted from Technician to Senior Technician after six months in recognition of performance and technical ability.
- Performed custom PC builds, network configurations, hardware/software troubleshooting and desktop/laptop repairs.
- Installed and configured wired and wireless CCTV systems for residential and commercial clients.
- Provided direct customer support, assessed client requirements and recommended suitable products and technical solutions.
- Developed sales and retail experience through customer interaction, product/service presentation, purchasing discussions and after-sales support.
- Used CRM/customer-record processes to maintain client information and support customer relationships.
- Handled stock, tools, equipment and offsite-install administration including invoices, receipts and service documentation.
- Played a leading role in establishing the Johannesburg branch from the ground up, including recruitment/hiring, paperwork, operational setup and documentation.
- Helped establish branch procedures and trained new technicians, contributing to a fully self-sufficient second branch.
Data Capturer / Analyst & Database Manager at Freelance (2020-08 – 2021-08)
- Provided remote and part-time data and administrative services to local and web-based companies.
- Created and maintained databases and converted large volumes of paper records into clean, searchable digital databases.
- Created form letters and surveys, proofread and edited documents, and provided general office administration.
- Provided remote technical support and maintained accurate records while working independently.
Junior IT Technician & A+ Lecturer at Careers 2000 (2016-01 – 2016-12)
- Planned and executed a complete computer laboratory setup, including PC assembly/imaging, Cat6 cabling, switches and routers.
- Set up a classroom server with NAS and virtual management software and integrated it into the campus network.
- Installed and configured a classroom projection system.
- Lectured four classes over a three-month CompTIA A+ course, developing technical training, public speaking and classroom-management skills.
