Emmanuel Kitchin

I am an ambitious individual with a drive to achieve personal goals, possessing good verbal and written communication skills and ability to relate to a wide variety of people. Key strengths include being an effective team player and proven people leadership. My objective is to establish myself in an environment where I can acquire more skills and further develop my skills.

Sales Team Leader - CCBSA | Coca-Cola Beverages South Africa

(2024-10 - 2026-01)

• Led, coached, and motivated a team of 12 account managers and 7 students to exceed monthly volume and revenue targets
• Conducted daily team briefings, route planning, and performance reviews to drive accountability
• Monitored key sales KPIs, implemented corrective actions, and reported on team performance to regional management
• Developed and executed in-store promotional activities and ensured merchandising standards across all outlets
• Resolved escalated customer complaints and negotiated solutions to maintain key account relationships

Acting Wholesaler Manager - CCBSA | Coca-Cola Beverages South Africa

(2022-08 - 2024-10)

• Managed end-to-end operations for wholesale channel, servicing wholesale and cash & carry customers
• Drove wholesale volume growth of YoY through strategic pricing, promotions, and customer engagement
• Negotiated trading terms, managed credit limits, and ensured collection of outstanding debtors within terms
• Collaborated with logistics and warehouse teams to ensure stock availability and on-time delivery to wholesalers
• Analyzed market trends and competitor activity to identify new wholesale opportunities

Sales Team Leader - CCBSA | Coca-Cola Beverages South Africa

(2019-01 - 2022-08)

• Supervised daily sales activities of team members in the formal trade channel
• Trained new sales reps on product knowledge, selling skills, and CCBSA sales processes
• Executed national campaigns and new product launches within territory, achieving distribution targets
• Conducted regular trade visits to ensure execution standards and build strong customer relationships

Account Manager / Sales Team Leader - CCBSA | Coca-Cola Beverages South Africa

(2013-01 - 2019-01)

• Managed a portfolio of formal trade accounts, responsible for volume, revenue, and profitability growth
• Developed and maintained strategic relationships with store owners and managers to drive brand loyalty
• Implemented customer business plans, tracked performance against targets, and identified growth opportunities
• Responsible for order generation, merchandising, asset management, and in-store compliance

Account Manager - CCBSA | Coca-Cola Beverages South Africa

(2008-01 - 2013-01)

• Grew sales volume and market share within assigned territory by expanding distribution and display space
• Managed daily sales, merchandising, and customer service for independent and formal trade outlets
• Executed promotional campaigns and ensured pricing compliance across all customers
• Managed stock levels and rotations to minimize returns and out-of-stock situations

Sales Consultant - Tele sure Investment Holdings | Insurance Industry

(2000-03 - 2008-01)

• Sold short-term insurance policies via inbound and outbound calls, consistently meeting monthly sales targets
• Retained existing clients by handling policy reviews, upgrades, and cross-selling additional products
• Provided detailed policy information, quotes, and advice to clients in line with FAIS requirements
• Managed client complaints and queries, ensuring resolution within SLA and maintaining high customer satisfaction
• Maintained accurate client records and updated CRM systems daily

Guest Relations Officer / Shift Leader - Holiday Inn Garden Court Sandton | Hotel Industry

(1997-01 - 1999-12)

• Managed front office operations during shifts, including check-ins, check-outs, and reservations
• Handled guest complaints and requests professionally to ensure high service standards and guest satisfaction
• Performed night audit duties: balancing accounts, posting charges, and preparing daily revenue reports
• Supervised and supported front desk staff, providing training and guidance on hotel systems and procedures

Matriculation - Batswana High School (1994-01 - 1994-12)

Diploma - Hotel Operations - Institute of Hotel and Tourism management (1996-01 - 1996-12)

Diploma - Sales Management - Varsity college (2009-01 - 2009-12)

BCom - Digital Marketing (2025-01)