Emmanuel Mei
Drone Operator
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About
Customer service, sales and banking operations professional with experience in customer enquiries, cash transactions, cash reconciliation, ATM operations, product sales and complaint resolution. Skilled at identifying customer needs, explaining products, maintaining accurate records and following operational and security procedures. Also brings experience in drone-assisted inspections and technical problem solving.
Experience
Drone Operator - Centurion Electrical Lines
(2025 - 2026)
Operated a DJI Mavic 3 drone during transmission-line inspection projects for Eskom through Centurion Electrical Lines.
- Conducted pole-top inspections of 400 kV power lines at Kendal Power Station, Borutho Substation and Medupi Power Station.
- Inspected transmission-tower components, including insulators, hardware, bolts, nuts and structural fittings, to identify defects and maintenance requirements.
- Captured aerial imagery across multiple towers to support condition assessments.
- Worked with project teams to complete inspections safely and efficiently in line with project requirements.
Assistant Drone Operator
(2023-02 - 2023-10)
- Assisted with pre-flight planning, equipment setup and pre- and post-flight checks.
- Supported aerial filming and photography for commercial and production projects.
- Followed flight plans and on-site safety procedures and assisted with battery management and flight logistics.
- Helped capture aerial footage and backed up and organised recorded files after filming.
Teller & Sales Consultant
(2018 - 2022)
- Processed cash deposits, withdrawals, transfers and account payments accurately.
- Balanced cash drawers and completed daily cash reconciliations.
- Managed ATM cash loading, balancing and replenishment in line with security procedures.
- Performed ATM maintenance checks and reported faults for resolution.
- Assisted customers with account enquiries, card replacements and banking services.
- Promoted banking products, including accounts, loans, insurance and digital banking solutions.
- Identified customer needs, recommended suitable products and supported sales targets.
- Resolved customer queries and complaints while maintaining accurate records and following banking policies, risk controls and regulatory requirements.
Customer Service & Sales Consultant
(2016 - 2018)
- Responded to customer enquiries and provided information about products and services.
- Identified customer needs and recommended suitable products to support sales targets.
- Processed sales transactions accurately and efficiently.
- Handled customer complaints professionally and followed up to support customer satisfaction.
- Built customer relationships, supported repeat business, and identified cross-selling and upselling opportunities.
- Maintained product knowledge and accurate customer information in company systems.
- Worked with colleagues to deliver customer service and meet individual and team KPIs while following company procedures.
Education
Bachelor of IT - Business Systems
Higher Certificate - IT (2014 - 2014)
Matric (2013 - 2013)
