Enocentia Lebese
Customer Service representative / Call Centre Agent
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About
Customer-focused and detail-oriented professional with 3+ years of experience in customer service, call centre support, and administrative environments. Skilled in handling high-volume customer queries via phone and email, resolving service issues, and maintaining accurate customer records. Strong communication and problem-solving skills with the ability to work in fast-paced, target-driven environments. Seeking a Customer Service Agent or Call Centre Agent role.
Experience
Customer Service Agent - Altron Bytes People Solutions
(2017-01 - 2018-12)
- Handled high-volume inbound and outbound customer calls in a high-volume call centre environment
- Provided assistance with account queries, service requests, and general support
- Resolved customer complaints professionally and efficiently
- Maintained accurate customer records and updated system information
- Delivered excellent customer service in a fast-paced call centre environment
- Consistently met daily and monthly performance targets
Education Assistant (E-cadres) - Vhaluvhu Secondary School
(2025-05-02 - 2025-12-14)
- Assisted with daily school operations and supported staff with various tasks
- Maintained 100+ records and ensured accurate data capturing
- Provided general support including document handling and basic technical assistance
Administration Assistant - St. Scholastica Primary School
(2023-01 - 2024-12)
- Performed data capturing and document management
- Assisted with office administration and filing systems
- Supported staff with Microsoft Office tasks (Excel, Word)
- Handled general customer/staff queries and communication support
IT Support Technician - SITA INFORMATION NETWORK COMP
(2019-01 - 2022-12)
- Assisted users with general support tasks and resolved basic technical issues
- Handled incoming calls and provided customer assistance
- Supported daily operations by resolving user queries and maintaining systems
Education
Bachelor of Arts - Criminology - University of South Africa
Diploma - Policing - University of South Africa (2024-12)
National Certificate - Technical Support (CompTIA A+ & N+) - Torque IT (2017-12)
Diploma - Information Technology - PC Training and Business College (2014-12)
Matric Certificate - Thwalima Secondary School (2011-12)
