Enocentia Lebese

Customer-focused and detail-oriented professional with 3+ years of experience in customer service, call centre support, and administrative environments. Skilled in handling high-volume customer queries via phone and email, resolving service issues, and maintaining accurate customer records. Strong communication and problem-solving skills with the ability to work in fast-paced, target-driven environments. Seeking a Customer Service Agent or Call Centre Agent role.

Customer Service Agent - Altron Bytes People Solutions

(2017-01 - 2018-12)

• Handled high-volume inbound and outbound customer calls in a high-volume call centre environment
• Provided assistance with account queries, service requests, and general support
• Resolved customer complaints professionally and efficiently
• Maintained accurate customer records and updated system information
• Delivered excellent customer service in a fast-paced call centre environment
• Consistently met daily and monthly performance targets

Education Assistant (E-cadres) - Vhaluvhu Secondary School

(2025-05-02 - 2025-12-14)

• Assisted with daily school operations and supported staff with various tasks
• Maintained 100+ records and ensured accurate data capturing
• Provided general support including document handling and basic technical assistance

Administration Assistant - St. Scholastica Primary School

(2023-01 - 2024-12)

• Performed data capturing and document management
• Assisted with office administration and filing systems
• Supported staff with Microsoft Office tasks (Excel, Word)
• Handled general customer/staff queries and communication support

IT Support Technician - SITA INFORMATION NETWORK COMP

(2019-01 - 2022-12)

• Assisted users with general support tasks and resolved basic technical issues
• Handled incoming calls and provided customer assistance
• Supported daily operations by resolving user queries and maintaining systems

Bachelor of Arts - Criminology - University of South Africa

Diploma - Policing - University of South Africa (2024-12)

National Certificate - Technical Support (CompTIA A+ & N+) - Torque IT (2017-12)

Diploma - Information Technology - PC Training and Business College (2014-12)

Matric Certificate - Thwalima Secondary School (2011-12)