Ephraim Shiang

I am an energetic and resilient team player with strong accountability, integrity, and a track record of excellent performance. I am skilled in drafting and writing detailed incident reports.30 years of retail experience and 25 years of managerial experience

Sales Manager at Shoprite Group (Checkers) (2020-12 – 2024-12)

Managed store operations, sales turnover, stock control, staff training, customer service, and compliance with company policies.

• Managed store operations, sales turnover, stock control, staff training, customer service, and compliance with company policies
• Prioritised startup tech company (Titans Lab) providing Software as a Service to the Taxi Industry

Store Manager at Deekays Take Aways (2019-10 – 2020-02)

Managed store operations, sales turnover, stock control, staff training, customer service, and compliance with company policies.

• Managed store operations, sales turnover, stock control, staff training, customer service, and compliance with company policies
• Store Closed due to Covid-19

Trainee Manager at Food Lover's Market (2017-01 – 2019-01)

Store operations, sales monitoring, staff training, stock management, promotional planning, and customer service.

• Store operations, sales monitoring, staff training, stock management, promotional planning, and customer service
• Contract expired

Store Manager at Checkout Supermarket (2015-01 – 2016-12)

Recruiting, staff training, budget management, pricing, customer complaints, promotions, and stock control.

• Recruiting, staff training, budget management, pricing, customer complaints, promotions, and stock control

Store Manager at Makro / Cambridge Foods (2011-05 – 2015-11)

Managing stock, staff, promotional activities, safety, and minimizing shrinkage.

• Managing stock, staff, promotional activities, safety, and minimizing shrinkage
• Store Closure

Trainee Manager at Pick 'n Pay (2010-02 – 2011-04)

Stock receiving, staff training, minimizing shrinkage, and ensuring compliance with legislation.

• Stock receiving, staff training, minimizing shrinkage, and ensuring compliance with legislation

Store Manager at Score Supermarket (2005-10 – 2009-07)

Managed store operations, stock control, staff performance, and maximized profitability.

• Managed store operations, stock control, staff performance, and maximized profitability
• Retrenched

Advance Certificate in Management Practice in Management – Henley Business School

Standard 10 (Matric) – Mabopane Secondary School (1993)