Sandile Ndlovu

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Slot Attendant - Suncoast Casino - Durban, South Africa

(2024-09 - 2026-10)

• Assisted guests with slot machine payouts, bill validations, and machine troubleshooting.
• Monitored gaming floor for machine malfunctions, calling maintenance and reporting issues promptly.
• Replenished ticket paper, reset machines, and verified operational readiness across assigned sections.
• Explained slot machine features, rules, and redemption procedures to improve guest satisfaction.
• Manager - 0828556719 (Lucky Zwane)
• Supervisor – 0835471751 (Ayanda Msani)
• 0313283018

Customer Service Agent (Energy specialist) - Bespoke International - Durban, South Africa

(2022-08 - 2024-03)

Octopus Energy is a global clean energy tech business, driving the affordable, green energy system of the future. You'll be tasked with developing a long-term energy policy that improves efficiency and cuts costs. We were assigned to several clients at a time, providing each one with reports and advice on how they can better manage their energy usage.

• Octopus UK Campaign
• Head of operation - 0694142091 (Nosihle Mgobozi)

Customer Service Agent - Capability BPO - Durban, South Africa

(2019-04 - 2021-07)

• Groupon
• Team Leader - 068 159 7925 (Kabelo Tsotesi)
• Team Leader - 073 129 6390 (Nombeko Sade Nguse)

Diploma - Information Technology Management - Rosebank College

Matric Certificate with a Bachelors - Brettonwood High School