Esethu Maphanga

Detail oriented and reliable professional with hands on experience in customer service, administration, and business operations. Proven ability to manage client communication, scheduling, social media, and daily operational tasks independently. Strong communicator, fast learner, and adaptable, with experience supporting creative, academic, and customer facing environments.

Entrepreneur Part Time at MNailed Nail Technician (2024-09 – 2025-12)

Part-time entrepreneurial venture providing nail technician services with direct customer engagement and business management.

• Provided direct customer service to clients including handling enquiries, bookings, follow ups, and after service communication
• Managed client scheduling, payments, and basic record keeping independently
• Maintained professional and friendly communication to ensure client satisfaction and repeat business
• Resolved client concerns calmly and professionally
• Oversaw daily administrative tasks, marketing, and sales operations
• Grew business sales by 50 percent within the first six months through consistent client engagement and service quality

Curatorial Assistant and Gallery Involvement at The Point of Order Exhibition Space, Wits University (2023-06 – 2025-12)

Assisted with exhibition planning, coordination, and social media management in an academic gallery setting.

• Assisted with exhibition planning and coordination in a structured academic environment
• Managed social media communication and audience engagement, contributing to full capacity attendance at exhibition openings
• Communicated with artists, students, and staff to support smooth execution of events
• Assisted with installation and deinstallation of artworks while meeting deadlines and operational requirements

Bachelor of Fine Arts in Fine Arts – University of the Witwatersrand (2022 – Present)

National Senior Certificate – Midrand High School (2017 – 2021)