Esethu Mbeleni

Customer-focused and detail-oriented Customer Service Advisor with over two years of experience supporting UK-based clients, primarily through webchat platforms. Known for delivering efficient, empathetic service and resolving queries with professionalism and clarity. Adept at handling high volumes of interactions while maintaining accuracy and customer satisfaction. Brings strong communication skills, a proactive mindset, and the ability to adapt quickly in fast-paced environments

Customer Service Representative at Teleperfomance (2023-08 – 2025-08)

Delivered exceptional customer service via webchat, phone, and email across UK campaigns.

• Delivered exceptional customer service via webchat, phone, and email across UK campaigns
• Maintained performance above SLA thresholds including response times, resolution rates, and quality
• Assisted with escalated issues, demonstrating strong conflict-resolution skills
• Worked closely with internal teams to ensure seamless customer journey and satisfaction
• Provided suggestions to improve service delivery and enhance process efficiency

Customer service/Sales at OneDebt (2022-12 – 2023-07)

Customer service and sales support with focus on customer inquiries and order management.

• Respond to customer inquiries via phone, email, or chat
• Provide accurate and helpful information about products or services
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Maintain accurate records of customer interactions

Matric – Bridgetown High School