Eshline Cupido

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Arrears Account Councilor - Edcon - Cape Town

(2006-09 - 2008-12)

Client Service Support /Collections department

• Data Capturing
• Updating client information
• Tracing customer with invalid information
• Handling incoming calls
• Negotiate on information on accounts
• Satisfactory payment arrangements to ensure account are rehabilitated

2IC – SECOND IN CHARGE - Edcon - Cape Town

(2006-09 - 2008-12)

• Acted as stand supervisor
• Performance reporting
• Overseeing of staff and queries
• Quality assessments

Collections / Fraud Agent - Tenacity Financial Service - Kuilsriver

(2008-01 - 2015-04)

• Arrears Account Counsellor
• Tracing Customers
• Responding to client's queries
• Debt Review, certificate of balance
• Deliver on daily administrative production function
• Satisfactory payment arrangements to ensure account are rehabilitated
• Drawing files for the fraud clients
• Updating of client's credit reports
• Establish of fraud queries
• resolving fraud liabilities

Payroll administrator / Project Managing/ HR assistant - JVR Construction - Parow

(2015-05 - 2017-12)

• Monitor, measure and reports on HR issues
• Development and achievement of staff opportunities
• Statutory compliance with WCA updates, UIF monthly schedules, Payovers of accounts
• scheduling of meetings for the board
• Maintaining of filling system
• Payroll of staff assistance
• Applying health and safety standards on site and internal
• Civil Engineering and building Project compliance
• recruiting and assisting on the interview panel on staff
• assisting with development and training schedules

Legal Administrator / Collections - Old Mutual Finance - Mutual

(2017-05 - 2018-12)

• Maintaining relationships with clients
• Gaining commitments from clients to rehabilitate their accounts
• Daily update on performance
• providing advise on credit reports and updates
• Assisting with prescribed matters
• loading of naedo debit orders
• Assisting clients telephonically with queries

Cleaning Institution - Cleaning Institution

(2019-05 - 2020-06)

• General Cleaning: Performing routine cleaning task – sweeping, mopping vacuuming and dusting
• Sanitization: Clean and disinfect restrooms, kitchen and other high touch areas ensure hygiene standards are met
• Inventory Management: Monitor and replenish cleaning supplies, reporting any shortages or maintenance practice
• Equipment Management: Operate and maintain cleaning equipment ensuring it is in good working condition and reporting any malfunctions
• Safe Compliance: Follow safety protocols and use personal protective (PPE) as requirements, adhering to health and safety regulations
• Time Management: Ability to complete tasks efficiently within designated timeframes
• Communication Skills: Good interpersonal skills to interact with clients and respond to specific cleaning requests

Practioner liaison - Homechoice - Wynberg

(2020-07)

Admin & Client Support team responsibilities

• Allocation of Payovers
• Feeding EDCs with the direct payments report
• PO's and Invoices (Invoices for Collections Commission)
• Write off settled / paid up accounts
• Queries (all Outsource & Debt Recovery mailboxes, incoming calls)
• Debt Sale (end to end process)
• Monitoring of suspense accounts to ensure all payments are allocated
• New inflows – Handovers to EDC's
• Allocations & handover files to EDC's
• Recalls
• Reallocations
• Targets (Collections, Recoveries, Yields, Activations)
• Performance updates (Internally & EDC's)
• EDC KPA's
• EDC Performance Pack
• Balancing (Snapshots)
• Reporting (Internally & Externally)
• Rankings & Ratings (EDC KPA's)

Grade 12 - Malibu High School (2003-12)

National Introductory Certificate N4 - North link College

National Certificate - N4 / N5 / N6 - North link College