Esmerelda Avontuur

Experienced and dedicated retail professional with strong experience in front-end supervision, receiving, stock administration, GRV capturing, claims processing and general retail operations. Skilled in supervising staff, maintaining accurate records, handling cash-up procedures, receiving and checking stock, and ensuring efficient day-to-day store operations. A reliable and organised professional with excellent customer service, communication and administrative skills, with the ability to work effectively under pressure in a busy retail environment.

Retail / Front-End & Stock Administration - SPAR

(2017-01 - 2025-01)

• Supervised front-end staff and ensured efficient customer service.
• Assisted with staff scheduling and daily work allocation.
• Managed cash-ups and assisted with reconciliations.
• Handled customer queries and resolved front-end issues professionally.
• Captured GRVs accurately and maintained proper documentation.
• Received incoming stock and checked deliveries against invoices and orders.
• Identified stock discrepancies and followed up where necessary.
• Processed supplier and stock-related claims.
• Assisted with stock control and inventory administration.
• Maintained accurate records and filing systems.
• Liaised with suppliers regarding deliveries, discrepancies and claims.
• Ensured the front-end and receiving areas were kept clean and organised.
• Assisted management with daily retail operations.

Retail / Restaurant Operations - BROCADILAS

(2013-01 - 2016-12)

• Assisted with daily operational activities.
• Received and checked stock deliveries.
• Monitored stock levels and assisted with stock control.
• Captured and maintained stock information.
• Assisted with ordering and supplier communication.
• Checked stock for discrepancies and damages.
• Assisted with claims and general administration.
• Supported staff and ensured company procedures were followed.
• Maintained high standards of cleanliness, customer service and workplace organisation.

Retail / Customer Service & Operations - McDONALD'S

(2006-01 - 2013-12)

• Provided professional customer service in a busy environment.
• Assisted with daily cash handling and cash-up procedures.
• Assisted with stock receiving and stock control.
• Monitored stock and reported discrepancies.
• Supported team members and assisted with daily operations.
• Maintained cleanliness and hygiene standards.
• Followed company procedures and operational standards.

Grade 12 - Booysen Park High School (2002-12)