Esmerelda Lewis

I am determined, reliable, diligent, punctual, trustworthy as well as responsible. I am in control of myself and do not ever allow judgment to become overbearing. I am encouraged by challenges and can perform well in a team as well as individually.

Financial Clerk Receivable

(2024 - 2026)

• Calling retailer on outstanding amounts.
• Disabling the terminal on a Wednesday after the aging has been received.
• Going in to pastel to see if payment was made.
• Processing refunds for retailers who over paid.
• Send out report, statements and invoices and for payment due to large stores example Hollywood, builders and game.
• Suppressing retailers and unsurprising them.

Ecommerce vetting

(2020-01 - 2023-12)

The policy and procedure processes and internal controls are in place to meet the compliance requirement of the FIC Act and make specific reference to: The policies, procedures and processes of the gaming enterprise must be designed to limit and control the risk of money laundering and terrorist financing; fully consistent with the law; and fully adhered to by all enterprise management and staff.

• Client identification and verification
• Record keeping
• Allocation of funds
• Handling queries from players via email on the ticket system
• Ensure that the players’ names match the banking information as well, if it does not match, contact the player and request for additional information to support the difference .i.e. marriage certificate; Affidavit from Home affairs etc.
• Be careful of the bank statements, the document needs to be issued by the bank using its stationary, the latest three months bank stamp must be present on the document and the names must also match the ID and profile.

Vetting assistant - ITHUBA LOTTERY

(2016-05 - 2020-01)

• Project Administrator for vetting and accreditation
• National filing
• Creating of new EOI files
• Creating of COO Files
• Vetting and Analysis of
• B2Band Report analysis
• Regions allocations

Help Desk - ITHUBA LOTTERY

(2015-04 - 2015-07)

• Duties handling cases on CRM, troubleshooting via phone. Speaking to clients in a professional manner,
• Working on excel, sheets to, also working at the customer service help desk Calling Customers to place order for them on CRM
• Helping installer’s by clearing hardware and software on the Es connect GTECH system to install lotto terminal. Telling they how to use the debug plug,
• Resetting hardware and soft ware
• Assisting retails how to fix them terminal if there is a problem
• Password reset, creating tellers, terminal installations
• Posting application for terminal and accreditation process of applicant.
• Handling cases on CRM, troubleshooting via phone. Speaking to clients in a professional manner, working on excel, sheets to, also working at the customer service desk

Call Centre Agent & Data Capturer - Gidani National Lottery Project

(2007-01 - 2013-12)

• Answer customer calls.
• Manage queries from customers and resolve them as required.
• Maintain the quality of customer service by tracking the queries using the software Provided.
• Document all inquiries within contact management system.
• Provide customer satisfaction and strive to continuously improve service delivery.
• Ensure that data is processed in a timely and accurate manner.
• Retrieve and update information in accordance with set guidelines.
• Verify all input to ensure accuracy and completeness of all data recorded.

Receptionist - Societe General

(2006-01 - 2006-12)

• Receive, direct and relay telephone and fax messages to the appropriate staff Members.
• Open and date stamp all general correspondence as authorized by my manager.
• Develop and maintain an accurate filing system.
• Assist in the planning and preparation of meetings and conferences.
• Ensure that an adequate inventory of office supplies is maintained.
• Perform clerical and ad-hoc duties as and when required.
• Record and monitor the use of supplies.
• Answer and redirect calls accordingly.
• Greet and assist all visitors in a friendly and professional manner.
• Provide administrative services as requested by management.

Caregiver - London United Kingdom - London, United Kingdom

(2003-06 - 2005-12)

This was an exciting opportunity where I was able to travel to within this leading global city. I have experienced some of London’s strengths in terms of entertainment, arts, fashion, tourism, professionalism and transport which all contributes to its prominence. London has a diverse range of people, cultures and religions which I have shared personal experience in. This was evident in my work as a Caregiver for the disabled and elderly people.

• To implement care plans by providing practical, physical, social and emotional care In a patients’ home.
• Create a supportive atmosphere to enable the patient to achieve maximum Independence.
• Ensure that the patients’ interests are taken into account when planning activities.
• Be aware of all hazards with regards to health and safety and reduce risks where Possible.
• Keep an updated log book of the patients’ daily routine that is signed and dated.
• Assist with medication and prepare meals as prescribed.
• Assist the patient with their personal care with regards to hygiene and catheter care.
• Assist the patient with their physical care with regards to the use of a hoist, walking Frames and lifting belts.

Matric - Edith Hinds School Jeppestown (2000-12)

(2001-01 - 2001-11)

NQF level 8 - Fraud and Risk - University of Pretoria

Computer Literacy and Business Fundamentals - Computer Technology, windows XP, Trouble shooting, PC Application Software, Problem solving, Basic accounting Conception, Advance Excel - The computer Tutor