Estie Hamman

A dedicated and resourceful professional with extensive experience in managing commercial operations, customer relationships, and team leadership within the Transport and Courier industries. Skilled in streamlining processes, overseeing staff performance, and driving business growth through strategic planning and client-focused service delivery.

Commercial Relationship Manager - CARTRACK - Vanderbijlpark

(2024-08)

• Developed and maintained strong commercial relationships with key clients to drive business growth and customer retention.
• Coordinated and managed schedules for service installations and client appointments to ensure timely execution.
• Monitored and followed up on outstanding client fitments and service issues to enhance customer satisfaction.
• Implemented process improvements for client data management, ensuring accurate and up-to-date information within company systems.
• Prepared and supplied installation certificates and documentation to clients, ensuring compliance with industry standards and regulations.
• Negotiated contract terms and pricing with commercial clients to maximize profitability and secure long-term partnerships.
• Analyzed market trends and competitor activities to identify opportunities for expanding the commercial client portfolio.
• Collaborated closely with sales and service teams to tailor solutions that meet specific client needs and enhance customer experience.
• Analyzed client portfolios to identify upselling opportunities, enhancing revenue streams and strengthening client loyalty.
• Collaborated with finance and legal departments to draft and review commercial agreements, ensuring alignment with company policies and client expectations.

Sales and Branch Manager - JKJ EXPRESS - Vereeniging

(2024-02 - 2024-08)

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Mentored staff to increase sales success and productivity.
• Conducted customer feedback surveys to improve service levels.
• Maximized branch revenue by optimizing operations.
• Developed annual branch business plans for maximum profitability and effectiveness.
• Control stock movement using appropriate documentation.
• Managed daily delivery and dispatch process to guarantee correct routing.
• Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
• Oversaw complete sales cycle process from prospecting through contract negotiations and close.
• Completed thorough credit checks to make accurate decisions about applications.
• Cultivated strong industry relationships to promote services and improve business operations.
• Controlled expenses and allocated financial resources to reach budget goals.
• Oversaw day-to-day functioning of Courier and Branch operations.

Sales Manager - FASTWAY COURIERS - Vereeniging

(2022-01 - 2024-02)

• Boosted team morale and overall sales volume by creating incentivizing sales contests.
• Monitored sales team performance and provided training to help reach targets.
• Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies.
• Maintained friendly and professional customer interactions.
• Educated customers on available processes and services.
• Liaised with potential customers to determine needs and provide recommendations.
• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Generated monthly and annual sales reports to determine growth and areas requiring improvement.

Owner - ONS WINKEL - Meyerton

(2021-04 - 2023-03)

• Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries.
• Directed daily operations with strong focus on efficiency and resource management.
• Delivered innovative marketing campaigns through email newsletters, mailings and social media.
• Oversaw inventory control, reconciling shipment paperwork and physical goods to reduce errors.
• Enforced compliance with company-wide health and safety measures and emergency management plans.
• Delegated tasks and monitored performance and workflow to meet daily demands.
• Reviewed inventory and sales reports to inform purchasing strategy and replenishment needs.
• Coordinated employee schedules to provide adequate shift coverage.

Sales Representative - PARCEL PERFECT FASTWAY COURIERS

(2022-09 - 2022-12)

• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Maintained productive relationships with existing customers through exceptional follow-up after sales.
• Shared comprehensive brand and product knowledge to maximize sales.
• Negotiated and closed deals with minimal required support from sales and finance managers.
• Boosted client retention, establishing sales goals and securing targeted rates.
• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
• Created sales and revenue-generating opportunities in new markets to improve profit margins.
• Generated sales by prospecting leads, cold calling and closing deals.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.

Managing Director - ACTION FUELS - Meyerton

(2018-12 - 2021-11)

• Implemented training and development programmes for new employees to successfully exceed retention targets.
• Formed and sustained strategic relationships with clients.
• Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
• Conducted financial analysis to manage risks and benefits.
• Conducted financial analysis, researched business agreements and negotiated critical contracts.
• Met individually with employees to offer feedback and insight on job tasks based on careful review.
• Oversaw budget to manage costs and meet sales and revenue targets.
• Formulated business plans to maximize growth and lower costs for company.
• Implemented company policies and legal guidelines to maintain standards and verify compliance from staff.

Fleet & Business Manager - ACTION FUELS - Meyerton

(2016-04 - 2018-11)

• Directly managed 70 staff in operations and strategic planning.
• Oversaw hiring and recruitment, employee motivation and training.
• Delivered productive project management on complex issues.
• Tracked financial data and completed reports detailing key metrics.
• Generated daily operational and sales reports for corrective action or continuous improvement.
• Developed systems and procedures to optimise efficiency and quality.
• Directed safety operations and maintained clean work environment in adherence to HSE requirements.
• Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.

Senior General Manager - FREIGHTCOR LOGISTIC SOLUTIONS - Meyerton

(2016-03 - 2018-11)

• Advised senior management on facilities needs and delivered ongoing operational support.
• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
• Coordinated strategic plans for administrative services management and optimization to best use available resources.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Prepared statements detailing operational detail and key performance indicators.
• Compiled information and produced graphs to assist with financial reporting and budgetary management.
• Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce.

Senior Office Manager - ACTION FUELS - Meyerton

(2008-04 - 2016-03)

• Answered department emails within target timeframes to meet company communication targets.
• Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
• Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
• Oversaw effective file management to keep office records up-to-date.
• Coordinated weekly meetings and appointments for office staff.
• Implemented and adhered to company's security and safety procedures to maintain staff wellbeing.

Property Rental Manager - VEREENIGING TRUST - Vereeniging

(1994-08 - 2008-03)

• Received, checked and processed applications for new leases.
• Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.
• Managed own workload efficiently, reviewing priorities frequently and meeting strict, time-sensitive deadlines.
• Arranged and carried out property inspections, preparing report of findings for landlord.
• Managed tenancy renewals, securing necessary fees from landlords and tenants.
• Arranged property repairs, obtaining quotes from contractors for maintenance issues.

Receptionist - VEREENIGING TRUST - Vereeniging

(1994-01 - 1994-07)

• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Welcomed guests and clients in friendly, positive manner.
• Answered and directed incoming calls to relevant staff members using multiline telephone system.

Sales Assistant - AMERICAN SWISS - Vanderbijlpatk

(1993-01 - 1993-03)

• Showcased product features and benefits to drive sales.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Boosted sales and improved customer satisfaction by providing attentive, personalized client services.
• Processed cash and card payments during busy shopping periods to minimize customer waiting times.
• Promoted sales and special offers for discounts and merchandise options.

Grade 12 - Three Rivers High, Vereeniging (1988-01 - 1992-11)