Commercial Relationship Manager - CARTRACK - Vanderbijlpark
(2024-08)
- Developed and maintained strong commercial relationships with key clients to drive business growth and customer retention.
- Coordinated and managed schedules for service installations and client appointments to ensure timely execution.
- Monitored and followed up on outstanding client fitments and service issues to enhance customer satisfaction.
- Implemented process improvements for client data management, ensuring accurate and up-to-date information within company systems.
- Prepared and supplied installation certificates and documentation to clients, ensuring compliance with industry standards and regulations.
- Negotiated contract terms and pricing with commercial clients to maximize profitability and secure long-term partnerships.
- Analyzed market trends and competitor activities to identify opportunities for expanding the commercial client portfolio.
- Collaborated closely with sales and service teams to tailor solutions that meet specific client needs and enhance customer experience.
- Analyzed client portfolios to identify upselling opportunities, enhancing revenue streams and strengthening client loyalty.
- Collaborated with finance and legal departments to draft and review commercial agreements, ensuring alignment with company policies and client expectations.
Sales and Branch Manager - JKJ EXPRESS - Vereeniging
(2024-02 - 2024-08)
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Mentored staff to increase sales success and productivity.
- Conducted customer feedback surveys to improve service levels.
- Maximized branch revenue by optimizing operations.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Control stock movement using appropriate documentation.
- Managed daily delivery and dispatch process to guarantee correct routing.
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
- Oversaw complete sales cycle process from prospecting through contract negotiations and close.
- Completed thorough credit checks to make accurate decisions about applications.
- Cultivated strong industry relationships to promote services and improve business operations.
- Controlled expenses and allocated financial resources to reach budget goals.
- Oversaw day-to-day functioning of Courier and Branch operations.
Sales Manager - FASTWAY COURIERS - Vereeniging
(2022-01 - 2024-02)
- Boosted team morale and overall sales volume by creating incentivizing sales contests.
- Monitored sales team performance and provided training to help reach targets.
- Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies.
- Maintained friendly and professional customer interactions.
- Educated customers on available processes and services.
- Liaised with potential customers to determine needs and provide recommendations.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
Owner - ONS WINKEL - Meyerton
(2021-04 - 2023-03)
- Used tax and finance knowledge to provide advice and resolve vendor and employee inquiries.
- Directed daily operations with strong focus on efficiency and resource management.
- Delivered innovative marketing campaigns through email newsletters, mailings and social media.
- Oversaw inventory control, reconciling shipment paperwork and physical goods to reduce errors.
- Enforced compliance with company-wide health and safety measures and emergency management plans.
- Delegated tasks and monitored performance and workflow to meet daily demands.
- Reviewed inventory and sales reports to inform purchasing strategy and replenishment needs.
- Coordinated employee schedules to provide adequate shift coverage.
Sales Representative - PARCEL PERFECT FASTWAY COURIERS
(2022-09 - 2022-12)
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Shared comprehensive brand and product knowledge to maximize sales.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Boosted client retention, establishing sales goals and securing targeted rates.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Generated sales by prospecting leads, cold calling and closing deals.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
Managing Director - ACTION FUELS - Meyerton
(2018-12 - 2021-11)
- Implemented training and development programmes for new employees to successfully exceed retention targets.
- Formed and sustained strategic relationships with clients.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Conducted financial analysis to manage risks and benefits.
- Conducted financial analysis, researched business agreements and negotiated critical contracts.
- Met individually with employees to offer feedback and insight on job tasks based on careful review.
- Oversaw budget to manage costs and meet sales and revenue targets.
- Formulated business plans to maximize growth and lower costs for company.
- Implemented company policies and legal guidelines to maintain standards and verify compliance from staff.
Fleet & Business Manager - ACTION FUELS - Meyerton
(2016-04 - 2018-11)
- Directly managed 70 staff in operations and strategic planning.
- Oversaw hiring and recruitment, employee motivation and training.
- Delivered productive project management on complex issues.
- Tracked financial data and completed reports detailing key metrics.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Developed systems and procedures to optimise efficiency and quality.
- Directed safety operations and maintained clean work environment in adherence to HSE requirements.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
Senior General Manager - FREIGHTCOR LOGISTIC SOLUTIONS - Meyerton
(2016-03 - 2018-11)
- Advised senior management on facilities needs and delivered ongoing operational support.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Coordinated strategic plans for administrative services management and optimization to best use available resources.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Prepared statements detailing operational detail and key performance indicators.
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce.
Senior Office Manager - ACTION FUELS - Meyerton
(2008-04 - 2016-03)
- Answered department emails within target timeframes to meet company communication targets.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Oversaw effective file management to keep office records up-to-date.
- Coordinated weekly meetings and appointments for office staff.
- Implemented and adhered to company's security and safety procedures to maintain staff wellbeing.
Property Rental Manager - VEREENIGING TRUST - Vereeniging
(1994-08 - 2008-03)
- Received, checked and processed applications for new leases.
- Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.
- Managed own workload efficiently, reviewing priorities frequently and meeting strict, time-sensitive deadlines.
- Arranged and carried out property inspections, preparing report of findings for landlord.
- Managed tenancy renewals, securing necessary fees from landlords and tenants.
- Arranged property repairs, obtaining quotes from contractors for maintenance issues.
Receptionist - VEREENIGING TRUST - Vereeniging
(1994-01 - 1994-07)
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multiline telephone system.
Sales Assistant - AMERICAN SWISS - Vanderbijlpatk
(1993-01 - 1993-03)
- Showcased product features and benefits to drive sales.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Boosted sales and improved customer satisfaction by providing attentive, personalized client services.
- Processed cash and card payments during busy shopping periods to minimize customer waiting times.
- Promoted sales and special offers for discounts and merchandise options.
