Ethan Potzee

My name is Ethan Potzee and I am excited to be applying for the Customer Support Agent. Having four years’ experience in the customer service space, I am confident that I have the skills and experience needed to be a valuable addition to your team.

In my role as order success admin agent at Mr. D Food, I am responsible for providing support to customers, restaurants and drivers to ensure the integrity of the food delivery process is maintained. I also investigate incoming order queries to identify and minimize risk of financial loss.

I am proactive and have good communication, interpersonal and analytical skills. My drive coupled with my enthusiasm, dedication and thirst for knowledge will enable me to not only learn tremendously in this role but to thrive in it as well.

On a personal note, I am 30 years old, I love the outdoors and meeting new people.

I look forward to hearing from you to discuss the position in further detail. Thank you for your consideration.

Sincerely,

Ethan Potzee

Mr D Food — Order Success Agent

November 2021 - Present

• Contact customers about their orders (delays, failed collections, refunds)
• Send emails (zen-desk tickets)
• Log driver complaints and track live orders
• Enable and disable branches and offer support to branches
• Administration such as updating various Word and Excel spreadsheets

Self-Employed — Affiliate Marketing

October 2015 - November 2021

• Product Marketing
• Plan, develop and execute marketing strategies and programs. 
• Market Research 
• Build and maintain customer relationships in order to understand their needs and priorities. 

Capfin — Customer Service Agent 

January 2015 - October 2015

• Outbound Calling
• Capturing loan applications.
• Checking customer credit score, loan payments and proof of income. 
• Resolve customer grievances. 

WC Brokers — Admin Clerk

March 2013 - June 2013

• Filing 
• Claim Checks 
• Switch Board 
• Quotes 

CompTIA A+ Core 1:

June 2023 - June 2023

• Installing Hardware & Display Components.
• Mobile Device Accessories & Network Connectivity.
• Networking Fundamentals.
• Wireless Networking & Services.
• Networking Concepts & Configurations.
• Cable Types & Connectors.
• RAM & Storage Solutions.
• Motherboards, CPUs, & Add-on Cards.
• Power Supplies.
• Multifunction Devices & Printer Consumables.
• Cloud Computing Concepts.
• Client-side Virtualization.
• Best Practices for Resolving Problems.
• Troubleshooting & Resolving Printer Issues.
• Troubleshooting Wired & Wireless Networks.

Nu Era Group — Short-Term Insurance Learnership

June 2013 - July 2014

• Completed an NQF level in short-term insurance which consisted of 6 months theory and 6 months practical work.

Silversands Secondary School — National Senior Certificate (Matric)

January 2008 - November 2012

I completed my matric year with the following subjects: English Home Language, Afrikaans First Additional Language, Mathematics Literacy, Life Orientation, Business Studies, Computer Application Technology and Accounting.