Evans Mhlongo

I am a young, reliable, and energetic individual who is self-motivated and able to work well under pressure. I am committed and passionate about my work, with proven experience in corporate and retail environments. I am a strong team player, open to working long hours, shifts, and overtime, and always eager to learn and grow professionally.

Merchandiser Supervisor / Customer Sales Assistant - Crazy Plastics - Bedfordview

(2021-04 - 2023-06)

• Visual merchandising and product display arrangement
• Unpacking deliveries and stocking shelves
• Assisting customers and improving customer satisfaction
• Sales and product promotion
• Helping customers locate products
• Supporting team operations and daily duties

Business Administration Student - Bluu Car Rental - Head Office

(2023-06 - 2024-06)

• Booking vehicles and organizing keys
• Opening rental agreements
• Assisting customers with vehicle collection
• Allocating vehicles for deliveries
• Conducting vehicle stock checks
• Terminating vehicle contracts
• Logging damages
• Assisting with GLES processes
• Processing claim registrations
• Scanning vehicles to branches
• Managing non-revenue vehicle movements
• Reporting missing kilometers
• Monitoring long-standing vehicles
• Conducting quality control checks
• Assisting branches with vehicle orders
• Managing vehicle and baby seat stock
• Processing vehicle terminations
• Rental agreement renewals
• Managing spare keys and NATIS documents
• Preparing documentation for sold vehicles
• Allocating vehicles for rentals
• Certifying cross-border documentation
• Filing and maintaining records
• Receive and process replacement vehicle requests
• Verify customer eligibility (insurance cover, contracts, approvals)
• Explain rental terms, limits, and timelines clearly
• Handle customer queries, complaints, and updates
• Arrange suitable replacement vehicles based on customer needs (size, class, availability)
• Coordinate with rental partners or internal fleet
• Ensure timely delivery and collection of vehicles
• Manage urgent/emergency replacements

Call Center Reservation Agent - Bluu Car Rental

(2023-06 - 2024-06)

• Handled customer inquiries via phone, email, and chat, providing accurate information on vehicle options, pricing, and policies
• Managed reservations, including bookings, modifications, and cancellations while ensuring data accuracy
• Advised customers on suitable vehicle choices based on needs and budget
• Explained rental terms, insurance options, and payment procedures, assisting with transactions and required documentation
• Coordinated with branch locations to confirm vehicle availability and fulfill special requests
• Resolved customer issues, complaints, and booking changes in a professional and timely manner
• Maintained up-to-date customer records and transaction logs in line with company procedures
• Promoted upselling opportunities, including vehicle upgrades and additional services

Branch Driver - Bluu Car Rental

(2024-06 - 2025-04)

• Delivering vehicles to customers safely and on time
• Collecting vehicles from customers and branches
• Inspecting vehicles before and after delivery
• Reporting damages and vehicle conditions
• Assisting with vehicle transfers between branches
• Supporting urgent operational requests
• Ensuring vehicles are clean and ready for use
• Assisting in recovery of stolen or overdue vehicles

Junior Customer Service Representative / Fleet Planner - Bluu Car Rental - OR Tambo International Airport

(2025-05 - 2026-03)

• Handling customer inquiries and bookings professionally
• Assisting with rental agreements and renewals
• Resolving customer complaints efficiently
• Planning and allocating fleet based on demand
• Monitoring vehicle availability and utilization
• Coordinating deliveries and collections
• Updating fleet systems and tracking vehicle status
• Ensuring optimal vehicle distribution across branches
• Liaising with operations, drivers, and maintenance teams
• Maintaining accurate records and reports

Grade 12 - Matseliso Secondary School (2020)

NQF Level 4 - Business Administration (2023-06 - 2024-06)