Merchandiser Supervisor / Customer Sales Assistant - Crazy Plastics - Bedfordview
(2021-04 - 2023-06)
- Visual merchandising and product display arrangement
- Unpacking deliveries and stocking shelves
- Assisting customers and improving customer satisfaction
- Sales and product promotion
- Helping customers locate products
- Supporting team operations and daily duties
Business Administration Student - Bluu Car Rental - Head Office
(2023-06 - 2024-06)
- Booking vehicles and organizing keys
- Opening rental agreements
- Assisting customers with vehicle collection
- Allocating vehicles for deliveries
- Conducting vehicle stock checks
- Terminating vehicle contracts
- Logging damages
- Assisting with GLES processes
- Processing claim registrations
- Scanning vehicles to branches
- Managing non-revenue vehicle movements
- Reporting missing kilometers
- Monitoring long-standing vehicles
- Conducting quality control checks
- Assisting branches with vehicle orders
- Managing vehicle and baby seat stock
- Processing vehicle terminations
- Rental agreement renewals
- Managing spare keys and NATIS documents
- Preparing documentation for sold vehicles
- Allocating vehicles for rentals
- Certifying cross-border documentation
- Filing and maintaining records
- Receive and process replacement vehicle requests
- Verify customer eligibility (insurance cover, contracts, approvals)
- Explain rental terms, limits, and timelines clearly
- Handle customer queries, complaints, and updates
- Arrange suitable replacement vehicles based on customer needs (size, class, availability)
- Coordinate with rental partners or internal fleet
- Ensure timely delivery and collection of vehicles
- Manage urgent/emergency replacements
Call Center Reservation Agent - Bluu Car Rental
(2023-06 - 2024-06)
- Handled customer inquiries via phone, email, and chat, providing accurate information on vehicle options, pricing, and policies
- Managed reservations, including bookings, modifications, and cancellations while ensuring data accuracy
- Advised customers on suitable vehicle choices based on needs and budget
- Explained rental terms, insurance options, and payment procedures, assisting with transactions and required documentation
- Coordinated with branch locations to confirm vehicle availability and fulfill special requests
- Resolved customer issues, complaints, and booking changes in a professional and timely manner
- Maintained up-to-date customer records and transaction logs in line with company procedures
- Promoted upselling opportunities, including vehicle upgrades and additional services
Branch Driver - Bluu Car Rental
(2024-06 - 2025-04)
- Delivering vehicles to customers safely and on time
- Collecting vehicles from customers and branches
- Inspecting vehicles before and after delivery
- Reporting damages and vehicle conditions
- Assisting with vehicle transfers between branches
- Supporting urgent operational requests
- Ensuring vehicles are clean and ready for use
- Assisting in recovery of stolen or overdue vehicles
Junior Customer Service Representative / Fleet Planner - Bluu Car Rental - OR Tambo International Airport
(2025-05 - 2026-03)
- Handling customer inquiries and bookings professionally
- Assisting with rental agreements and renewals
- Resolving customer complaints efficiently
- Planning and allocating fleet based on demand
- Monitoring vehicle availability and utilization
- Coordinating deliveries and collections
- Updating fleet systems and tracking vehicle status
- Ensuring optimal vehicle distribution across branches
- Liaising with operations, drivers, and maintenance teams
- Maintaining accurate records and reports
