Excellent Mokoena

• Investigating and resolving assigned customer fault reports
• Ensure that records, systems, and knowledge within the area of responsibility are up to date and maintained at all times (Workflows, Support Desk process documentation, and others)
• Administrative tasks: Accurately maintaining the updated status of customer faults.
• Escalation of faults to 2nd level support where appropriate

PeriodOrganisationLast Position HeldReason for LeavingSept 2022- CurrentTelvivaTier 1 SupportStill working

Oct 2017 - Oct 2021

Afrihost

Logistician (Warehouse- Hardware testing)

Own businessLTE Reseller and supportNot profitable and secured a contract position

Feb 2009 - May 2017

Cyber security

VMware

Network plus- it has expired though