Farzana Julai

Experienced Administration and Collections Professional with 18+ years of experience in administration, customer service, debt collection, reporting, financial administration, data analysis, invoice validation, and stakeholder communication. Proficient in Microsoft Excel and Microsoft Office with a strong track record of maintaining accurate records, preparing reports, resolving customer queries, and supporting business operations. Seeking opportunities in Administration, Data Capturing, Debtors, Creditors, or Office Administration.

Manager (Part-Time) - Intenkulu Projects - Durban

(2026-05)

Support daily administrative operations, maintain records, assist with reporting, and coordinate business activities.

Debt Collector / Administrator - Nutun - Durban

(2007-10 - 2026-04)

• Managed customer accounts and payment arrangements.
• Resolved customer queries and maintained accurate records.
• Prepared daily, weekly, and monthly management reports.
• Analysed operational data and identified trends.
• Validated financial information and ensured data accuracy.
• Provided administrative support and customer service.

Debt Collector / Administrator - Blake and Associates - Durban

(2006-11 - 2007-10)

• Handled collections activities and payment follow-ups.
• Assisted customers with account queries.
• Updated and maintained account information accurately.

Grade 12 - Palmview Secondary School (2001)