Fikile Ngcobo

Experienced and dedicated administrative professional with extensive experience in office administration, customer service, cash handling, and data capturing within a municipal environment. Highly organized with strong communication, telephone etiquette, and administrative skills. Proven ability to manage customer enquiries, maintain accurate records, handle financial transactions, and provide efficient office support in a fast-paced environment.

Principal Administrative Clerk - eThekwini Metropolitan Municipality

(1998-12-28)

• Capturing and maintaining accurate data and records
• Attending to customer enquiries professionally and efficiently
• Managing filing systems and office documentation
• Handling cash transactions and daily cash balancing
• Banking monies and maintaining financial accuracy
• Receiving, responding to, and managing emails
• Conducting investigations and submitting reports
• Handling telephone enquiries and providing administrative support
• Maintaining excellent customer service standards

Executive Secretarial Diploma - ICESA Computer College (1997)