Florah Mailula

Goal-driven and adaptable professional with experience in IT support, administration, customer service, and records management. Skilled in problem-solving, technical support, and client relations. Passionate about continuous learning and professional development, with a Higher Certificate in Archives and Records Management. Able to work independently or in a team, meet deadlines, and handle challenges effectively.

Consultant & Administrator - GC Solar - Pretoria East

(2023-05 - 2023-10)

• Handled quotations, invoicing, and administration using Omni System.
• Managed customer calls, queries, and front-desk support.
• Conducted marketing and explained renewable energy systems to clients.
• Scheduled and coordinated site visits, installations, and follow-ups.
• Used Helioscope and AnyDesk for technical and customer support.

LAN & Desktop Technician - Department of Education, Limpopo

(2019-08 - 2020-07)

• Provided network, desktop, and user support (Active Directory, Exchange, SQL).
• Ensured network stability, security, and virus protection.
• Handled backups, server updates, and troubleshooting of hardware/software.
• Installed and configured computers, printers, and network infrastructure.
• Assisted with database updates, user accounts, and system upgrades.

Support Engineer - Burika ICT Solutions

(2018-08 - 2019-04)

• Delivered IT support for users and client systems.
• Managed Active Directory and Exchange accounts.
• Monitored network activity and user incidents.
• Provided technical updates to clients and internal management.
• Assisted with upgrades, migrations, and client software updates.

Higher Certificate - Archives and Records Management - University of South Africa

System Support Level 5 - ATTI Training Solutions, Polokwane (2020)

Technical Support Level 4 (A+N+) - ATTI Training Solutions, Polokwane (2019)

Electrical Engineering (N2–N5) - Capricorn TVET College

National Senior Certificate - Matric - Ditlalemeso High School (2013)