Fortunate Hlungwani

I am a qualified social worker with over five years of experience in empowering, guiding and providing support to individuals and groups to optimize their abilities. Moreover, I hold a National Diploma in Production Management, in which, I specialised in Organizational Effectiveness, Qualitative and Quantitative Techniques. Theoretical knowledge gained from above mentioned majors has equipped me with different tools that I apply to efficiently produce quality work standard.

I am a seasoned professional with extensive work experience across diverse industries. I have solid expertise in general administration, exportation move coordination, secretarial tasks, and office reception duties. Therefore, working in diverse industries has enabled me to gain a wide variety of skills and experience; thus, including providing excellent customer service and good communication skills.

I am accustomed to working both independently and within diverse teams, taking initiative when necessary. I can adapt well in a high-pressure environment, where I can meet deadlines. I have the ability to network and engage effectively at all levels.

Additionally, I maintain a positive attitude and embrace new challenges with confidence. I therefore, have no doubt that my qualifications and my practical experience will contribute towards organizational effectiveness.

Generic/Administrative Social Worker - RATA SOCIAL SERVICES

(2019-09 - 2025-02)

• Conduct assessments and determine the appropriate level of intervention.
• Render crisis intervention services and provide psychosocial support.
• Provide counselling to individuals and families. Render family integration, reunification services, and aftercare.
• Prepare and formalise clients with Court procedures regarding their matter.
• Emotionally support children in conflict with the law during trials
• Coordinate mediation to resolve disputes between families and stakeholders.
• Assist clients by linking them to resources and making referrals to relevant stakeholders.
• Conduct investigations, initiate statutory interventions at the Children’s Court, and finalise all matters initiated there.
• Identify, implement and facilitate support group. Network with the local community, government, and other NGOs regarding community development services.
• Perform all administrative duties, including writing statutory and non-statutory reports, filing, responding to emails, attending panel meetings and workshops, keeping files updated, and compiling monthly statistics.

Social Worker Volunteer - COMMUNITY ORIENTED SUBSTANCE USE PROGRAMME (COSUP)

(2019-01 - 2019-08)

• Assessing and treating individuals with mental, emotional or substance abuse problems.
• Recruiting, assessing and enrolling clients with primary substance use challenges, including mental and emotional challenges.
• Developing psycho-social, emotional capacity and well-being of clients and significant others through counselling.
• Defusing trauma of clients and their significant others by Providing harm reduction support and brief intervention.
• Initiating general community awareness programmes regarding substance use.
• Training student social workers.
• Conducting alcohol, smoking and substance involvement screening tests.

Student Social Worker - KINGDOM LIFE CHILDREN CENTRE

(2015-01 - 2017-12)

• Maintaining and developing psycho-social and emotional capacity and well-being of clients and significant others through counselling.
• Ensuring accurate risk assessment, baseline assessment and on-going assessment intervening in a crisis by implementing the steps of crisis intervention
• Defusing trauma of clients and their significant others
• Providing harm reduction support and brief intervention
• Initiating general community awareness programmes regarding substance use
• Empowering and professionally training student social workers and community health workers
• Conducting alcohol, smoking and substance involvement screening tests
• Conducting research on COSUP, OST and harm reduction.Expertise

International Move Coordinator - ELLIOTT MOBILITY

(2016-08 - 2017-12)

• Setup pre-move surveys, schedule, prepare job cards and all relevant paperwork for a move.
• Develop packing strategies, determine storage requirements and coordinate all transportation and packing arrangements.
• Schedule and manage all the packers involved in handling and moving goods.
• Liaise with destination agents to ensure all export documentations are in order.
• Constantly liaise with clients, attend to claims and handling all relevant queries. Perform day to day administrative duties

Admin Assistant - GROUP FIVE ENGINEERING & CONSTRUCTION(PTY) LTD

(2013-11 - 2014-01)

• Records& document management - bring up to date the scanning, naming, online storage and safe-keeping of building maps & plans
• Data capturing
• General office administration

Data Administrator - NEDBANK (COUNTRY PROCESSING)

(2007-09 - 2013-08)

• Perform account recons, credit matching & processing, deposit adjustment, detect teller errors, draw statements from NTE and reports from Sybrin Client System and perform analysis,
• General Ledger analysis and corrections Receiving waste bags form the branches. & verification of the waste received Consolidate, follow up and resolve daily customer queries

Bachelor’s Degree - Social Work - University of South Africa (UNISA) (2018)

Professional Social Work - South African Council for Social Service Professions (SACSSP) (2019)

Certificate - Basic HIV& AIDS Counselling - Unversity of South Africa (UNISA)

National Diploma - Production Management - Unversity of Johannesburg (2005)

Matric - Grade 12 - Eric Nxumalo High School (1998)