Fortunate Mahlatse

Call center agent

Talent

74 Mbambela Street Khumalo Valley Katlehong 1431Member since April 20, 2026

Excellent communication skills (verbal & listening)Customer service and client supportTeamwork and collaborationProblem-solving abilitiesTime management and ability to work under pressureAdaptability and fast learningConflict resolution and handling difficult customersBasic computer skills

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Excellent communication skills (verbal & listening)Customer service and client supportTeamwork and collaborationProblem-solving abilitiesTime management and ability to work under pressure

About

I am a hardworking and motivated individual seeking an opportunity to grow within a dynamic organization. I aim to use my communication, teamwork, and customer service skills to contribute positively while gaining valuable experience.

Experience

Call center agent - Merchants (Capital One)

(2025-01 - 2026-12)

I worked as a customer service call centre agent on the Capital One international campaign, where I handled inbound calls from customers based in the United States. My role involved assisting clients with account inquiries, billing issues, and general support related to their credit cards.

General worker - Sneaker Snacks

(2024-01 - 2025-12)

I worked as a general worker at Sneaker Snacks, where I was responsible for packaging snacks coming from the manufacturing machines. My duties included ensuring that products were packed properly, checking the quality of the snacks, and making sure the packaging was neat and ready for distribution.

Teacher assistant - Tiisetso Belezela Primary School

(2021-01 - 2022-12)

I worked as a teacher assistant where I supported the teacher with daily classroom activities. My responsibilities included helping learners understand their work, assisting with marking and organizing materials, and maintaining a positive and orderly classroom environment.

Till packer and cashier - Checkers

(2020-01 - 2020-12)

I worked at Checkers as a store assistant, where I was responsible for assisting customers, packing shelves, and maintaining a clean and organized store environment. My duties included helping customers find products, operating at the tills when required, and ensuring that shelves were always well-stocked and neatly arranged.