Credit Legal Specialist at Wealthtec Services (2025-06 – 2026-01)
- Made outbound calls to approximately 400 clients daily within a high-volume, target-driven environment, consistently meeting sales and performance targets
- Assessed and interpreted clients' credit profiles to identify inaccuracies, discrepancies, and unlawful listings on credit reports
- Advised clients on their rights under the National Credit Act (NCA), translating complex credit and legal terminology into clear, accessible guidance
- Offered tailored credit solutions based on individual client circumstances and financial standing
- Managed end-to-end credit dispute processes, liaising with credit bureaus and creditors to resolve disputes and remove incorrect listings
- Maintained accurate case records and tracked dispute progress across multiple client files simultaneously
Sales Agent / Client Engagement Agent at Halouw Makeup Academy (2024-07 – 2025-06)
- Engaged prospective students telephonically and in person, presenting course offerings and guiding them through enrollment
- Consistently met sales and enrollment targets within a competitive, performance-driven environment
- Built and maintained strong client relationships from initial enquiry through to enrollment
- Provided tailored course recommendations based on each client's interests and goals
- Handled client queries, objections, and follow-ups to maximise conversion rates
Office Manager at Dr. Zungu General Practice (2021-01 – 2024-05)
- Managed the full administrative operation of a busy general practice, ensuring smooth daily functioning for both practitioner and patients
- Coordinated patient scheduling, appointment bookings, and diary management to optimise doctor availability
- Maintained accurate patient records and files, ensuring confidentiality and compliance with medical recordkeeping standards
- Handled billing, invoicing, and medical aid claims administration, liaising with medical schemes to resolve queries
- Managed correspondence, telephone enquiries, and front-desk operations as first point of contact for patients
- Oversaw stock control and ordering of medical and office supplies, liaising with suppliers and pharmaceutical reps
Media Supervisor at Rivers of Living Waters Ministries (2018-06 – 2020-03)
- Oversaw the planning and execution of audio-visual production for services and events, ensuring high-quality sound and broadcast standards
- Supervised a media team, coordinating rosters and responsibilities across sound, camera, and livestream operations
- Managed livestreaming and recording of services, ensuring reliable broadcast to a wider congregation and online audience
- Maintained and troubleshot media equipment, minimising downtime during live events
- Coordinated media content scheduling and archiving of recorded services for future use
Sales Representative at Longrich Bioscience (2017 – 2018)
- Sold a diverse range of healthcare and beauty products, consistently meeting sales targets throughout tenure
- Delivered polished, persuasive product presentations to clients, articulately explaining product benefits and applications
- Coordinated end-to-end order fulfilment, ensuring accurate and timely delivery of products to clients and buyers
- Handled clients' confidential information with strict discretion and professionalism
- Built and sustained strong client relationships through excellent verbal communication
