Frances Apple

I am an experienced administrative and operations professional with over 25 years of experience supporting business operations, customer service and office management across international environments. Proven ability to coordinate teams, manage data and reporting processes, and maintain high service standards in fast-paced organisations. I am known for strong organisational skills, attention to detail and the ability to collaborate across departments to deliver efficient administrative and operational support.

Member Advisor - International (Asia Team) at Medical Protection Society (2018-01 – 2025-01)

Responded to member queries directly and via partner schemes across international regions including Malaysia and Hong Kong. Maintained service level agreements and ensured timely resolution of member enquiries. Produced reports and maintained accurate records within internal systems. Acted as Data Quality Coordinator for the international team.

• Respond to member queries directly and via partner schemes across international regions including Malaysia and Hong Kong
• Maintain service level agreements and ensure timely resolution of member enquiries
• Produce reports and maintain accurate records within internal systems
• Act as Data Quality Coordinator for the international team
• Liaise with international schemes and departments to meet organisational data quality objectives
• Collaborate with internal teams to improve operational processes and service delivery

Hire Administrator at Groundforce (2017-01 – 2018-12)

Managed dispatch and returns of hire equipment. Responded to site queries and liaised with site managers. Raised damage reports and processed invoicing. Followed up with contractors to recover outstanding equipment. Reconciled site reports and ensured accurate documentation.

• Managed dispatch and returns of hire equipment
• Responded to site queries and liaised with site managers
• Raised damage reports and processed invoicing
• Followed up with contractors to recover outstanding equipment
• Reconciled site reports and ensured accurate documentation

Cash Administrator & Team Leader at Tesco Express (2012-01 – 2017-12)

Managed daily cash reconciliation and financial reporting. Coordinated and delivered training for team members across the regional store network. Maintained compliance documentation and supported store audits to meet KPI targets. Managed stock control processes and accepted supplier deliveries. Supervised and coordinated training for a team of 15 staff members. Reconciled lottery and financial transactions.

• Managed daily cash reconciliation and financial reporting
• Coordinated and delivered training for team members across the regional store network
• Maintained compliance documentation and supported store audits to meet KPI targets
• Managed stock control processes and accepted supplier deliveries
• Supervised and coordinated training for a team of 15 staff members
• Reconciled lottery and financial transactions

Owner / Office Administrator (Self-Employed) at Signlink (2000-01 – 2011-12)

Managed all office administration and operational processes. Maintained financial records including basic bookkeeping, debtors and creditors. Managed payroll, salaries and wages. Secured and maintained two nationwide service contracts. Employed, managed and motivated a team of 12 staff members. Liaised with customers and ensured high levels of service delivery.

• Managed all office administration and operational processes
• Maintained financial records including basic bookkeeping, debtors and creditors
• Managed payroll, salaries and wages
• Secured and maintained two nationwide service contracts
• Employed, managed and motivated a team of 12 staff members
• Liaised with customers and ensured high levels of service delivery

Office Coordinator at Signtech (1998-01 – 2000-12)

Office Administrator at Overseas Financial Services (1996-01 – 1998-12)

General Office Assistant at Rodigan Signs (1990-01 – 1996-12)

– Alberton Secondary School

– Alberton Primary School