Franco Taylor

Lodge, Restaurant & Events Operations Professional with over 6 years of experience in hospitality, tourism, accommodation management, restaurant operations, guest services, event coordination, and lodge operations. Proven track record in managing guest experiences, coordinating weddings and functions, supervising teams, overseeing stock control and administration, and supporting daily business operations. Experienced in safari lodges, conservation tourism, restaurants, event venues, and front-of-house environments.

Currently accepted into a Bachelor of Hospitality Management programme and passionate about delivering exceptional guest experiences while maintaining high operational standards.

Reception & Front of House at TAH Plein Street Veterinary Clinic (2024-01 – Present)

• Manage front-of-house operations and customer service delivery.
• Coordinate bookings, scheduling, and daily operational activities.
• Handle customer enquiries and problem resolution.
• Manage invoicing, reporting, administration, and record keeping.
• Oversee stock control, inventory management, and ordering processes.
• Maintain professional service standards and customer satisfaction.
• Support business operations and workflow efficiency.

Events & Venue Operations Coordinator at Stofpad Skuur Events Venue (2023-01 – 2023-12)

• Coordinated weddings, private functions, and corporate events.
• Managed event logistics from planning through execution.
• Liaised with clients, suppliers, and venue staff.
• Oversaw venue setup, breakdown, and operational readiness.
• Assisted with staff coordination during events.
• Maintained high hospitality and guest service standards.
• Supported stock management and event resource planning.

Assistant Lodge Manager & Operations Coordinator at Ubhetyan O Africa Conservation Lodge (2022-01 – 2023-12)

• Assisted with the day-to-day management of lodge operations.
• Coordinated accommodation, guest services, and activity scheduling.
• Managed school camps and educational programmes.
• Conducted game drives and guided nature walks.
• Assisted with staff supervision across operational departments.
• Worked in kitchen operations including food preparation and meal service.
• Oversaw maintenance projects and facility upkeep.
• Coordinated housekeeping and lodge presentation standards.
• Assisted with stock control and purchasing requirements.
• Ensured high levels of guest satisfaction and safety.
• Supported wildlife and conservation programmes.

Restaurant Assistant Manager at Journey Café (2022-01 – 2022-12)

• Assisted with managing daily restaurant operations.
• Supervised customer service standards and guest satisfaction.
• Supported staff coordination and shift management.
• Monitored stock levels and inventory requirements.
• Assisted with supplier coordination and ordering.
• Maintained food safety and hygiene compliance.
• Resolved customer concerns professionally and efficiently.

Assistant Lodge Manager & Hospitality Coordinator at Ubhetyan O Africa Conservation Lodge (2021-01 – 2022-12)

• Assisted with accommodation and guest service management.
• Coordinated guest activities and lodge experiences.
• Facilitated school camps and conservation education programmes.
• Conducted guided outdoor activities and nature experiences.
• Supported food service, housekeeping, and maintenance teams.
• Assisted with operational planning and lodge administration.
• Maintained high standards of guest satisfaction and service.

Telesales & Customer Relations Consultant at Nova Life (2020-01 – 2020-12)

• Managed customer relationships and sales communications.
• Built strong client relationships and maintained service standards.
• Achieved sales targets within a fast-paced environment.
• Maintained accurate records and reporting systems.
• Developed strong communication and problem-solving abilities.

Front of House & Guest Services Coordinator at Vuyani Safari Lodge & Vuyani Tented Camp (2019-01 – 2019-12)

• Managed guest arrivals, departures, and reservations.
• Delivered exceptional guest service to local and international visitors.
• Coordinated guest activities and special requests.
• Assisted with accommodation readiness and guest relations.
• Worked closely with housekeeping, kitchen, and operational teams.
• Maintained high hospitality standards throughout the guest experience.
• Contributed to the smooth daily operation of the lodge.

Bachelor of Hospitality Management in Hospitality Management – UNISA (2026-01)

Diploma in Animal Health – UNISA (2025-12)

Grade 12 (2017-12)