Product Manager at Rank Interactive (2023-06 – 2026-03)
- Owned and led a product development portfolio, delivering strategic initiatives aligned to commercial and operational priorities, contributing to ~£500k annual impact
- Led cross-functional delivery across product, engineering, commercial, and operations teams, improving turnaround time by ~10%
- Acted as a key point of contact between internal teams and third-party providers, coordinating integrations, releases, and issue resolution
- Translated business, operational, and compliance requirements into structured delivery across frontend and backend teams
- Established and tracked performance KPIs across key user journeys, using data to identify bottlenecks and improve customer lifecycle efficiency
- Provided end-to-end ownership from discovery through to release and post-launch optimisation, balancing new feature delivery with platform stability and operational support
- Identified and mitigated technical, operational, and compliance risks through structured planning and cross-functional alignment
- Maintained clear, structured communication with senior stakeholders on progress, risks, dependencies, and performance
- Drove process and workflow improvements across product, operations, and support teams to enhance delivery efficiency and customer experience
Product Owner at KTOB Solutions (2022-09 – 2023-06)
- Served as the primary interface between customers, stakeholders, and development teams, ensuring alignment between business needs and delivery
- Led requirement-gathering sessions and workshops with stakeholders to define needs and improve delivery outcomes
- Translated business and customer requirements into prioritised backlog items and clear acceptance criteria
- Managed sprint planning, release delivery, and associated risks, ensuring transparency across stakeholders
- Conducted UAT and coordinated third-party dependencies to support smooth and successful releases
- Delivered 14 successful production releases on time and within scope
Assistant Manager at Profile Feeds (2018-11 – 2022-06)
- Managed multiple operational teams (20+ direct reports) with responsibility for performance management, recruitment, and HR processes
- Oversaw end-to-end operational workflows, from intake through to delivery
- Ensured compliance with safety, quality, and legislative standards while driving efficiency improvements
Director at FDF Transport (2015-01 – 2020-08)
- Led operational and strategic delivery for a logistics business, overseeing budgets, planning, and execution
- Managed contractors, delivery schedules, and customer relationships to ensure service quality and reliability
- Produced financial and operational reports to guide decision-making and continuous improvement
