Frank Lubadi
Position Imaging & Check it Amplify5 S.A.
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About
customer support professional dynamic and result - driven professional more than 4 years of experience delivering top-tier technical & customer service assistance, skilled in diagnosing and resolving hardware, software and troubleshooting agent issues related.
Provided
Tier 1 technical support for ERP users on Microsoft Dynamics 365.
Experience
Position Imaging & Check it Amplify5 S.A. - Imaging & Check it Amplify5 S.A.
(2026-02)
French & English technical assistance and troubleshooting for imaging devices (printers, scanners, copies) and related software. Diagnosed and resolved hardware and software issues.
- Provided Tier 2 technical support for ERP users on Microsoft Dynamics, Reporting incidents within SLA using ITIL framework
- Acted as escalation point for first-line analysts, diagnosing complex issues, recreating in test environment, and delivering root cause analysis
- Monitored and resolved Business Central process errors including scheduled jobs, data sync failures, and integration issues
- Identified automation opportunities that reduced backlog and average handle time AHT
- Creating tickets using CRM for escalation and documentations
- Collaborating with L2 and L3 for assistances
Customer Service Representative - Lufthansa in touch S.A.
(2024-08)
- Handled flight changes, cancellations, and rebooking, providing clear communication and alternative solutions
- Managed customer complained and escalations, resolving issues promptly to maintain satisfaction and loyalty
- Processed refunds, travel vouchers and compensation claims in accordance with airline handking
- Managing customer queries via emails, chat, Salesforce
Administrator - Vida E caffe S.A
(2021-02)
- Ensure products and stocks are available, retrieve data
- Customer and staff logins details admin
- CCTV control and management
- Updating records: adjusting inventory levels after sales, returns, or new stock arrives
- Recording data: writing down or entering quantities into a system (inventory software)
- CRM
Education
High Certificate - office administration - Richfield College SA (2017 - 2018)
Certification - Health and Safety management - Skills academy SA (2025 - 2026)
